Communications Network Technician

Employment Opportunities

It is the policy of Shenandoah County to base personnel administration on merit principles, including equitable compensationbased on job classification; evaluation, selection, and promotion based on ability, knowledge, skills, and performance; and fairand equal treatment of applicants and employees in all aspects of personnel management without regard to their race, creed,color, religion, national origin, ancestry, political affiliation, disability, sex, age, sexual orientation, gender, veteran or militarystatus, marital status or any other status or class protected by federal or local laws. The County provides reasonableaccommodations to applicants during the application process and will ensure equal access to available positions. Pleasecontact Human Resources at View phone number on click.appcast.io or View phone number on click.appcast.io to request a reasonable accommodation to apply. Discover benefits for full‑time employment. Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.

The Communications Network Technician performs intermediate technical work providing support to network components, setting up software and hardware, assisting with network administration and security, and resolving network support issues. Supports the daily operations of the Public Safety Information Technology (IT) Team within the Emergency Communications Center (ECC) and assists with related work as required within the field pertaining to NextGen911, Computer Aided Dispatch (CAD) / Records Management Systems (RMS), phone and radio systems, and any supporting software and technology needs of the ECC. Work is performed under the general supervision of the Public Safety IT Manager.

Essential Job Functions

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. The County provides reasonable accommodations to enable individuals with disabilities to perform the primary functions herein described.

Additional Duties

• Performs additional duties to support operational requirements as assigned.

Education and Experience

Requires basic education supplemented by coursework and/or certifications in information technology or related field, or equivalent combination of education and experience. Basic experience in public safety telecommunications preferred.

Licenses or Certifications

Possession of or able to obtain Virginia Criminal Investigation Network (VCIN) / National Criminal Investigation Network (NCIC) certifications. Possession of a driver's license valid in the Commonwealth of Virginia. Azure, CompTIA, or similar certification is preferred.

Special Requirements

Ability to work days, nights, weekends, holidays, and call backs. Must be at least 18 years of age.

Knowledge, Skills, and Abilities

• Knowledge of standard office practices, procedures, equipment and techniques.
• Ability to maintain confidentiality while working with sensitive data.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of Microsoft Office suite of programs for the purposes of creating and formatting documents, graphs, presentations, databases and spreadsheets.
• Knowledge of automated systems and workstations with general knowledge of data networking infrastructures, IP addressing, complex routing and switching, and system designing utilizing switches, routers, and firewalls.
• Knowledge of VLANS, packet analysis, and sub netting.
• Knowledge in network related server hardware and software.
• Knowledge of the methods and procedures of operating a public safety communications system.
• Knowledge of the federal and state regulations governing transmission by radio and teletype.
• Knowledge of the technical equipment used by the ECC and public safety agencies.
• Skill in communicating effectively both orally and in writing in a highly interactive team-oriented work environment.
• Ability to assist with the design, installation, and maintenance of communications equipment.
• Ability to operate related equipment.
• Ability to keep office records and to prepare accurate reports from file sources.
• Ability to perform and organize work independently.
• Ability to maintain regular and predictable attendance at work.
• Ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor.
• Ability to establish and maintain effective working relationships with County officials, associates, law enforcement, and fire/rescue personnel.
• Ability to work outside normal business hours, respond to work on short notice and cover on call rotations.

Physical Demands

This is light work requiring the exertion of up to 50 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires stooping, reaching, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy an thoroughness of work, and observing general surroundings and activities.

Work is performed in a relatively safe, and secure work environment.

The annual starting pay range for this FLSA non-exempt position is $50,933.13 - $58,573.10, commensurate with qualifications, experience, and internal equity. The County offers an excellent benefits package, including Virginia Retirement System, health and dental insurance, vacation and sick leave, and holidays. The successful candidate must pass a pre-employment, post-offer drug screening and background check.

Shenandoah County is an Equal Opportunity Employer