Express Department Lead

Job Title: Express Department Lead
Company: Chapman Chevrolet
Address: 1717 E Baseline Rd Tempe AZ 85283
Schedule: Monday-Friday Rotating Saturdays
Pay: $65k-80k per year

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada we take pride in our strong team culture and commitment to excellence.

About the Role

The Express Lane Shop Supervisor oversees the daily operations of our quick-service department keeping the team productive the workflow moving and service quality high. This is a hands-on leadership role responsible for supervising and developing employees resolving operational challenges maintaining quality and safety standards and ensuring an exceptional customer experience.

The ideal candidate is energetic decisive adaptable and able to lead in a fast-paced automotive service environment.

Responsibilities

• Lead train coach and supervise Express Lane employees to maximize productivity and maintain department standards.
• Direct daily workflow set the pace for production and address obstacles quickly to keep operations moving efficiently.
• Monitor employee performance provide feedback and maintain training equipment and department records.
• Ensure proper completion of inspections multi-point vehicle inspections (MPVIs) video processes and other required service documentation.
• Resolve customer concerns and operational issues promptly while maintaining a high level of customer satisfaction.
• Inspect completed work to ensure quality accuracy and compliance with manufacturer and company standards.
• Monitor inventory equipment condition and department needs; communicate priorities and recommendations to the Service Director.
• Review department performance prepare reports and develop and implement action plans to improve operations and support department growth.
• Identify opportunities to improve processes productivity customer service and overall department performance.
• Maintain a safe organized and productive work environment while ensuring compliance with company policies and safety procedures.

Qualifications

• Previous supervisory or leadership experience in a fast-paced retail automotive or service environment preferred.
• Automotive service experience or knowledge preferred.
• Strong leadership communication problem-solving and customer service skills.
• Ability to make quick decisions adapt to changing priorities and effectively resolve operational challenges.
• Self-motivated with the ability to take initiative identify opportunities and drive continuous improvement.
• Ability to work effectively in a fast-paced hands-on environment with a high level of energy and accountability.
• Valid drivers license with a clean driving record
• Must be able to pass a background check

Compensation & Perks

• Competitive Pay: $65k-80k
• Opportunities for career growth and advancement
• Supportive team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical dental and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.

Required Experience:

Manager