Enterprise Operations Center Manager

Enterprise Operations Center Manager Category: Infrastructure/Cloud Main location: United States, Virginia, Fairfax Position ID: J0426-1207 Employment Type: Full Time Position Description We are seeking an experienced Enterprise Operations Center (EOC) Manager to lead a complex, 24x7x365 operations environment. This role oversees enterprise‑wide monitoring, incident coordination, and Tier II operational support across diverse systems and applications. The ideal candidate possesses deep experience with enterprise monitoring tools, rapid incident response, and operational leadership within a large‑scale IT environment. Your future duties and responsibilities Lead and manage a 24x7x365 Enterprise Operations Center responsible for monitoring and coordinating incident response across the organization. Oversee an operations team responsible for tracking, escalating, and driving resolution of Tier II incidents. Design, configure, maintain, and operate enterprise monitoring tools such as Splunk, SolarWinds, Oracle Enterprise Manager (OEM), Zabbix, vRealize, or similar platforms. Develop and optimize monitoring solutions that enhance visibility, reduce operational effort, and improve detection and response times. Ensure continuous assessment of availability, performance, and capacity of enterprise IT systems. Provide leadership, guidance, and mentorship to operations center staff. Develop documentation, workflows, and processes that support efficient and effective enterprise monitoring operations. Collaborate with engineering, security, and application support teams to address systemic issues and drive long‑term improvements. Required qualifications to be successful in this role: ITIL Intermediate Level Certification (or higher). Minimum of five years of experience managing an enterprise operations center or similar environment. At least five years of experience leading operations staff within large, complex technical environments. Demonstrated experience triaging, prioritizing, and escalating critical incidents in alignment with mission and operational objectives. Secret‑level security clearance. Preferred Qualifications CompTIA Security+ certification. Ideal Candidate Attributes Strong leadership qualities with the ability to operate effectively in a high‑tempo environment. Expert problem‑solving abilities and sound judgment under pressure. Strong proficiency with enterprise monitoring and event management tools. Excellent communication skills and the ability to collaborate across a broad range of technical teams. Demonstrated ability to improve operational efficiency and modernize monitoring practices.Demonstrated ability to improve operational efficiency and modernize monitoring practices. Skills Enterprise Quality Management Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.