Customer Success Manager

Serving as a strategic business partner for a select portfolio of major financial services customers, the full-time remote Customer Success Manager will drive outcomes, build executive relationships, and ensure customers realize measurable value from the company's offerings. Key responsibilities Build and maintain trusted relationships across customer organizations, aligning Chainguard's value with customer business objectives and regulatory environments Lead customer onboarding and success planning, coordinating business-focused elements and ensuring alignment between business and technical workstreams Facilitate executive business reviews and strategic planning sessions while identifying expansion opportunities and mitigating renewal risks Required qualifications 5+ years in enterprise customer-facing roles, preferably in financial services or related fields Proven ability to operate as a strategic business partner, understanding customer goals and navigating organizational complexity Familiarity with financial services regulatory and compliance drivers such as SOC 2 and PCI DSS Working knowledge of software supply chain security, vulnerability management, or application security Strong executive presence and high emotional intelligence, with the ability to make independent decisions regarding account strategy