Disclosure Desk Specialist

Disclosure Desk Specialist

East West Bank is currently seeking a Disclosure Desk Specialist. The Disclosure Desk Specialist is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Responsibilities include:

• Processing loan applications for Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)
• Using knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations
• Obtaining and reviewing documents for compliance with loan conditions with the Mortgage Loan Offers (i.e., coordinating with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings)
• Maintaining system accuracy, issuing proper disclosures as required by federal regulatory compliance and reviewing rate lock and point objectives for accuracy
• Performing other duties as assigned

Qualifications include:

• Minimum 5 years of experience in mortgage loan processing
• At least 5 years of computer experience, preferably with Encompass automated origination system
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
• Excellent organizational skills (ability to prioritize) preferred
• Excellent written and verbal communication skills preferred
• Solid analytical and problem solving skills preferred

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.