Customer Assistance Representative III

Position Summary This position is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. Position Responsibilities / Essential Functions Frontline customer service and client support. Responsible for all client/patient registrations for the county health department. Process WIC benefits, answer telephones, coordinate with other departments, collect and enter billing information, accept and document payments. Complete light typing assignments, schedule appointments, provide general information to the public, file, and maintain client records. Prepare program reports and other documentation as required. Access the Oklahoma Health Care Authority Medicaid Web site daily to look up Medicaid eligibility for patients or complete the online application for new coverage or to reinstate expired coverage. Maintain records such as perpetual inventories of supplies and materials, statements of expenditures, reconcile departmental records with central records, prepare correspondence, forms, and reports. Initiate and handle correspondence related to special field or program regarding agency or program rules, policies, procedures, or requirements. Sort and file tasks, answer the phone, take messages and disseminate information, open, sort, distribute, collect and deliver mail, post and record data. Enter and retrieve information using personal computer or other data processing equipment, review coded and uncoded source documents, proof previously entered data and make routine corrections. Examine reports and documents for completeness, appropriateness, adequacy, and conformity to established requirements, follow up on discrepancies. Receive or deliver materials and equipment. Be present at the office as an essential function. Other duties as assigned. Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in a team environment, participating and assisting peers. Education and Experience One year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work. Preferred Qualifications Skill based pay available for bilingual duties. Valued Knowledge, Skills, and Abilities Knowledge of state laws and rules concerning the business operations of the agency; accounting principles and practices; various types of business organizations; office practices; business arithmetic; methods and techniques for conducting research; training principles and techniques; supervisory principles and practices. Ability to read and interpret laws; communicate effectively, both orally and in writing; establish and maintain effective working relationships with others; apply laws and rules to individual problems and situations; organize and direct the work of others; construct various types of reports. Physical Demands and Work Environment Work is typically performed in an office setting with climate‑controlled settings and exposure to moderate noise levels. The employee is required to talk, stand, walk, and reach with hands and arms. The position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job‑related travel associated with this position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. #J-18808-Ljbffr