Patient Services Coordinator

Patient Services Coordinator (PSC)

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.

We offer a competitive salary and a generous benefits package. Flexible schedules to fit your lifestyle. Medical, dental, and vision benefit. Mileage reimbursement. 401k with company match. Dayforce Wallet - a voluntary benefit that gives you access to earned pay, Employee Assistance Program. Online CEU credits. Rewarding one-on-one care, one-on-one mentoring and 24/7 clinical support. Excellent career growth opportunities.

About the Role

We are seeking a highly organized and detail-oriented Patient Services Coordinator (PSC) to join our team. In this role, you will be responsible for coordinating patient schedules, supporting care continuity, and collaborating closely with clinical teams to ensure efficient service delivery. This position plays a critical role in maintaining high-quality patient care and operational efficiency in a fast-paced healthcare environment.

Key Responsibilities

• Manage and maintain schedules for assigned patients, making timely updates as needed
• Coordinate clinician schedules, including weekly and weekend coverage
• Respond to inquiries related to patient and clinician schedules; escalate clinical questions appropriately
• Schedule admissions, recertifications, resumption visits, and training visits for new clinicians
• Reschedule missed or declined visits as appropriate to ensure continuity of care
• Ensure adequate staffing coverage for vacations, call-outs, and holidays
• Track and maintain accurate patient scheduling details and clinician routes
• Run daily scheduling and productivity reports; resolve discrepancies and errors
• Ensure all visits include appropriate visit reasons aligned with insurance and authorization requirements
• Monitor and maintain compliance with patient visit frequency orders
• Assist with internal patient transfers between branch locations
• Collaborate with Clinical Director and Clinical Care Manager to support clinician productivity goals
• Address and resolve scheduling or care coordination issues identified during after-hours operations
• Support onboarding by coordinating training schedules for new staff
• Monitor clinician utilization and report gaps to leadership
• Provide coverage for other team members as needed
• Maintain compliance with HIPAA, privacy standards, and company policies
• Participate in meetings, trainings, and other administrative tasks as required

Required Qualifications

• Bachelor's degree or equivalent work experience
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Excellent organizational, multitasking, and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment

Preferred Qualifications

• Degree focus in Social Work, Human Services, Psychology, or Business
• 1+ year of experience in a home health or healthcare setting

Work Environment & Physical Requirements

• Primarily office-based with frequent sitting and computer use
• Occasional standing, walking, bending, or lifting (up to 25 lbs.)

Travel Requirements

• Local travel may be required (up to 30%) for meetings, office support, or events

Why Join Us?

Join a collaborative team dedicated to delivering high-quality patient care. As a Patient Services Coordinator, you'll play a key role in ensuring seamless care coordination while growing your career in a supportive healthcare environment.

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.