Claims Representative - MGM Grand Detroit

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

MGM Grand Detroit is seeking a guest-focused Claims Representative to join our Risk Management team. In this role, you will assist guests through the claims process with empathy and efficiency, investigating and resolving low-to-medium severity claims involving valet, personal property, and auto liability. By analyzing evidence, managing claim reserves with financial integrity, and collaborating with senior analysts, you will deliver premier service and drive early, equitable resolutions. If you are a detail-oriented communicator ready to launch a rewarding career in risk management, apply today to help us uphold our high standards of hospitality.


THE DAY-TO-DAY:

• Daily intake and review of claims by gathering and investigating information, statements, and other supporting evidence.
• Review evidence and provide an evaluation of liability, damages, and recommended reserves to management. Negotiate and resolve claims.
• Uphold MGM Risk Management guest experiences standards by communicating with the guests in an expeditious manner. Guide the guest through the claims process and stay engaged with the guest through resolution of the matter.
• Investigate and assess valet claims, auto-liability claims, personal property damage / loss claims, and low severity bodily injury claims. Review and analysis of witness statements, photos, videos, estimates, medical records (if applicable), and other supporting materials in order to set reserves and obtain settlement authority from management.
• Maintain appropriate and sufficient reserves in recognition of potential financial exposure of claim. Post accurate and timely claim payments in database. Process payments and ensure financial integrity if each claim that is assigned.
• Assist Claims Representatives II's and Sr. Claims Analysts in their administration of higher severity claims, as needed.
• Provide clear, timely verbal and/or composed written communication to all relevant parties
• Negotiate and resolve claims in a fair and equitable manner, within designated authority level, in compliance with company’s settlement practices, policies and procedures and conferring with management for any recommended settlement outside authority level.

THE IDEAL CANDIDATE:

• High school diploma, GED, or equivalent
• Three years experience in customer service, security, or investigation roles
• One year experience in claims adjusting or in a legal setting preferred

THE PERKS & BENEFITS:

• Health & Income Protection Benefits (For eligible employees)
• Wellness incentive programs to help you stay healthy physically and mentally
• Free access to our employee fitness center
• Free meals in our employee dining room
• Free parking while on shift
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!