Business Operations Manager
RTEC Treecare
Job Description
Job Description
About us
RTEC Treecare is a trusted name in professional tree care and plant health services throughout the Northern Virginia and greater DC area. Our clients rely on us for expert, science-based care and exceptional service. We foster a team culture built on expertise, accountability, and continuous improvement—making RTEC a place where talented professionals can build rewarding careers.
- Build and improve workflows that increase efficiency across departments.
- Standardize processes and maintain Standard Operating Procedures (SOPs).
- Partner with sales, scheduling, production, and office teams to keep work moving efficiently.
- Supervise Customer Service Representatives and office staff.
- Ensure accurate client communication, invoicing, documentation, and administrative processes.
- Monitor operational KPIs, dashboards, and scorecards to support leadership decision-making.
- Identify operational bottlenecks and implement practical solutions.
- Coordinate cross-functional projects, new systems, and company initiatives.
- Support leadership in executing company priorities and improving accountability.
- Foster a culture of continuous improvement, teamwork, and exceptional customer service.
- 3-5+ years of experience in operations, office management, project management, or business administration.
- Experience leading teams in green-industry, trades, landscaping, or other field-based business preferred.
- Strong organizational, leadership, and problem-solving skills.
- Experience with CRM, scheduling, or field service software (SingleOps experience is a plus).
- Proficient with Microsoft Office and Google Workspace.
- Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
- Competitive salary with opportunities for professional growth.
- Benefits package including health insurance, paid time off, and holidays.
- Paid training and ongoing professional development.
- Opportunity to play a key role in the continued growth of a well-established company.
- A collaborative work environment that values accountability, continuous improvement, and teamwork.
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