Onboarding Associate

We’re seeking an Onboarding Associate who will play a pivotal role in supporting our Onboarding teams by handling technical tasks aimed at enhancing the onboarding experience for MarginEdge clients and driving internal, operational efficiency. This multifaceted position extends support to various departments and executives as necessary, demanding strong organizational and time management skills to oversee multiple concurrent projects with meticulous attention to detail and adherence to deadlines. Responsibilities will encompass a varied workload consisting of both recurring and unique tasks to directly support our post-sale teams and provide an exceptional level of service to our clients. MarginEdge: Where hospitality meets technology As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data. Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 12,000+ restaurants across the US and Canada. We enable restaurants to make magic while knowing we are doing the same for them. We have the utmost respect for our clients and because of this, we are unable to hire their current employees. What type of responsibilities will I have? Serve as a support rep for both our Core and Mult-Unit Onboarding Teams to help drive operational efficiencies. Ensure accurate and timely completion of all assigned recurring and one‑time tasks/projects. Meaningfully contribute to the development, implementation, and refinement of onboarding standard operating procedures (SOPs) for the onboarding team Train International team members on role‑specific SOPs. Manage tickets from diverse teams and maintain organized dashboards Clearly communicate progress updates to stakeholders for various, task‑based assignments. Collaborate with International teams to ensure project completion within specific timelines. Assist in crafting systems that are easily replicable and scalable to support the company’s growth targets and efficiency objectives. What qualifications or skills are required? Project Management: Ability to manage multiple projects simultaneously, ensuring timely and accurate completion of tasks. Time Management: Excellent time management skills, with the ability to prioritize workload and meet deadlines. Attention to Detail: Strong attention to detail, capable of following and creating streamlined, scalable processes. Cross-Functional Communication: Ability to work and communicate effectively across multiple teams, including international teams. Software Proficiency: Proficiency in Google Suite, Excel, Sheets, Numbers, and basic file conversions, along with Atlassian (JIRA/Confluence) or another Project Management tool. Knowledge of Salesforce, Churnzero or other CRM tools preferred. Adaptability: Start‑up mentality with the capacity to swiftly adapt to dynamic environments while upholding performance expectations. Proactivity: Proactive in identifying and implementing improvements to onboarding processes and systems. Collaboration: Effective collaboration with team members and other departments to optimize onboarding and support operations. Eagerness to Learn: Genuine eagerness to learn new technologies, including AI tools and willingness to help improve existing systems and processes. Availability: Can consistently work full time during core business hours from 9am - 6pm EST What’s it like to work for MarginEdge? Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge! We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro? Benefits (Shut the Front Door, They are Amazing) In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much. Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!) Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win) Health Savings Account with employer match (dependent upon your medical plan selection) Commuter benefits with employer contribution (excluding limos and helos - for now) Generous Life Insurance Plan Short- and Long-term Disability Company-Paid Holidays 401(k) and matching Stock Options to buy into everything we are doing to support this industry 12-week fully Paid Parental Leave Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too! A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes. Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor. Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023, 2024 and 2025! And most important, what our customers think about our work on Capterra and G2 Crowd. Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all. #J-18808-Ljbffr