Senior Vice President, Customer Solutions Center Lead

Full-time

Confidential

Senior Vice President, Customer Solutions Center Lead

About the Company

Renowned payment processing platform

Industry
Information Technology & Services

Type
Public Company

Founded
1966

Employees
10,001+

Categories

  • Business Services
  • Cloud Data Services
  • Payments
  • Software
  • Information Technology
  • American Express
  • Banking Services
  • Business
  • Consumer Services
  • Credit Cards
  • Credit Cards & Transaction Processing
  • Customer Service
  • Finance
  • Golf
  • Mastercard
  • Personal Finance
  • TV News
  • Information Technology & Services
  • Financial Services
  • Technology
  • Consulting & Professional Services

Specialties

  • global digital payments/commerce
  • technology
  • innovative mobile payment solutions
  • and processing

About the Role

The Company is seeking a Senior Vice President, Customer Solutions Center Lead for the West Arabia region. The successful candidate will be responsible for leading the product solutioning for prioritized customer segments, driving the growth and revenue of the company by creating and selling data-driven, scalable, and needs-based solutions. This strategic and execution-driven role requires a deep understanding of market, segments, and customer needs, as well as the ability to translate market strategy into solutions for frontline teams. The role involves enabling market strategy, empowering account managers, and meeting customers to understand their needs. The candidate will also be tasked with monitoring product utilization, identifying cross-sell and upsell opportunities, and leveraging the company's capabilities to develop integrated solutions that meet customer requirements. Applicants must have a strong understanding of industry trends, market intelligence, product technology, and APIs. The role demands a leader with strong analytical and financial skills, the ability to influence and motivate others, and a proven track record in commercial performance. Exceptional stakeholder management, negotiation skills, and the ability to build rapport quickly across functions are essential. The candidate will be expected to lead a diverse and cross-functional team, ensuring strong alignment and collaboration. Key performance indicators for the role include revenue growth, customer success metrics, and various commercial performance ratios. The role also requires a commitment to corporate security and the company's values of inclusion and innovation.

Hiring Manager Title
Division President

Travel Percent
Less than 10%

Functions

  • Sales/Revenue
  • Account Management/Optimization
Vacancy posted more than 2 months ago
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