Associate Director, Clinical Data Management

Job Description Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics. Responsible for maintaining accurate capacity, workload, and utilization of data across functions, the role ensures decisions are informed by robust metrics and transparent reporting. Works collaboratively with functional partners to drive standardization and improve visibility into operational performance. Role Summary: Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics. Responsible for maintaining accurate capacity, workload, and utilization of data across functions, the role ensures decisions are informed by robust metrics and transparent reporting. Works collaboratively with functional partners to drive standardization and improve visibility into operational performance. Responsibilities: Forecasting, Capacity, & Portfolio Management: Maintain headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness. Support operating-model optimization within the functional area, translate outcomes into action plans and track through implementation. Manage real‑time workload balancing, capacity, and compliance‑driven case allocation across geographies within the functional area to ensure balanced operations, on‑time delivery, and business continuity through holidays, resource availability, and demand peaks Build and maintain operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross‑functional peers across GDMS (Global Data Management & Standards) and enterprise standards. Assist in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics. Support long‑term quality management plans; participate in strategic and tactical special projects as needed. Operational Governance, Execution, & Metrics: #J-18808-Ljbffr Merck