Lead Maintenance

Job Description

Job Description

Position:   Maintenance Supervisor     

REPORTS TO: Community Director POSITION OVERVIEW:

Performs service duties and coordinates activities of maintenance staff to ensure all upkeep, repair and inventory of the property is completed in an efficient and effective manner.

DUTIES AND RESPONSIBILITIES:

MLDC team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

FINANCIAL

·       Works with Community Director to determine maintenance budget

·       Submits all vendor/contractor invoices to Community Director for approval and submission to the Accountant

PERSONNEL/SUPERVISORY

·       Works with Community Director to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned property. This includes pre-employment interview process; new employee on- boarding/indoctrination ; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning

·       Provide leadership to their team by modeling, communicating and protecting MLDC’s  reputation

·       Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan

·       Schedule & direct supervision of all in-house and/or vendor work

ADMINISTRATIVE/OFFICE

·       Meet daily with Community Director to communicate & manage the workflow of all service requests, make readies and special projects.

·       Organize & manage the maintenance shop inventory of equipment/supplies & report to the Community Director with needs.

·       Schedule product review appointments to avoid “drop-in” sales calls

·       Organize & file appropriate reports, leases and paperwork daily

·       Attend company meetings when requested

·       Manage work-order log book

·       Manage make-ready check lists

·       always Maintain an up-to-date Material Safety Data Sheet Manual

MAINTENANCE & SAFETY

·       Ensure that the appearance and physical aspects of the property exceed MLDC’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Director as needed

·       Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee

·       Accompany outside vendors on service request calls for occupied apartments when necessary.

·       Interpret company policies to workers and enforces safety regulations

·       Schedule & perform all preventative maintenance as well as “special projects” list

RESIDENT RELATIONS

·       Accepts service requests from residents and delegates to maintenance staff for prompt processing

·       Maintain positive customer service and “can do” attitude at all times

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

·       3-5 years of related experience & training required

·       Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged

·       Certified Apartment Maintenance Technician (CAMT) is recommended

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

·       Strong written and verbal skills in English & Spanish required

·       Strong customer service & conflict resolution understanding and experience preferred

Financial/Mathematical

·       Experience developing, managing and auditing a budget and/or P&L responsibilities is preferred

·       Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals. Ability to compute rate, ratio, percent and to draw/interpret bar graphs.

Technology

·       Experience with Yardi & ALN online systems preferred

·       Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred

Reasoning

·       MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.

Physical

·       Stand and walk or sit alternately depending on specific needs of the day. Estimate 90% spent on feet and 10% sitting at desk

·       Have constant need (66-100% of the time) to perform the following activities:

o   Bend/Stoop/Squat                       File, pick up litter

o   Climb stairs                                   Inspect & show property

o   Push or Pull                                   Inspect & show property, open & close doors

o   Reach Above Shoulder     Inspect property, store/retrieve supplies

·       Have frequent need (33-66% of the time) to perform the following activities:

o   Reading/Writing/Typing/Speaking Corporate, inter-office, resident communications

o   Grasping/Turning                         Telephone, doorknob use

o   Finger Dexterity                            Operating office equipment

·       Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o   Over 100 lbs.        Occasional need (1-33% of the time)

o   20-25 lbs.              Occasional need (1-33% of the time)

o   Less than 20 lbs.   Frequent need (33-66% of the time)

o   Under 10 lbs.        Constant need (66-100% of the time)

Vision

·       Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

·       Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)

Hearing/Speaking

·       Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.

·       Ability to read, write & comprehend simple instructions, short correspondence and memos. Ability to speak effectively before groups.

Driving

·       Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.

·       Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation

·       Must be able to properly operate golf cart

WORK ENVIRONMENT

·       40 hours per week or whatever the property requirements demand. Must be available on weekends for staffing needs and emergencies.

·       MLDC values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.

·       Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

·       Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)

MLDC Management LLC is a Houston based company , as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.

Company Description

MLDC Management LLC is a Houston based company , as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.