U-Turn Program Manager

Description:

The U-turn Program Manager will manage the day-to-day operations at Cocoon's House's U-turn Teen Resource Center, a low barrier drop-in center for youth and young adults experiencing homelessness. This position will work alongside other outreach staff to assist youth in getting their emergent needs met in a safe space. The U-Turn Program Manager is responsible for: referrals to services, crisis intervention, behavior management, and mentoring to youth who might not otherwise access services. The U-Turn Program Manager spends significant time in the drop-in facility tracking and responding to client needs, coordinating street outreach efforts, providing janitorial support with our facilities team, and developing programming.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

U-Turn Program Manager Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $26-28/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Youth Engagement

• Use of trauma informed care, positive youth development, and harm reduction as a program practice
• Provide culturally appropriate programming to youth
• Plan and facilitate Holidays, events, groups and other pro social activities on the drop-in floor
• Create safety plans with youth who are engaged in risky and unsafe behavior
• Have an in-depth knowledge of current Snohomish County Resources, to ensure youth are getting their needs met through mobile and stationary outreach
• Use behavior modification and de-escalation tactics for youth not following the program guidelines

Program Management

• Oversee and coordinate the volunteer hot meal calendar
• Oversee and Coordinate the U-turn Peer Mentorship Program
• Oversee Outreach Youth Counselor(s) and Coordinate the U-turn Staffing and Partner Schedule
• Engage current and new partners and donors in onsite services and programming
• Oversee program function, including safety, program structure, budget, staffing, and grant requirements.
• Manage and maintain regular inventory of basic need supplies, clothing, and food
• Oversee Street Outreach and other community-based efforts with other department members

Data Management

• Ensure all staff are tracking drop in data daily and understand the outputs
• Ensure that U-turn and Data Entry is completed accurately and on time
• Work collaboratively with Cocoon House's Data Manager

Facility Management

• Participate in daily opening and closing chores and procedures to ensure the center is kept clean and orderly
• Maintain the cleanliness of the surrounding facility
• Delegate cleaning and organizing tasks to staff and volunteers
• Declutter, organize, and maintain U-Turn storage areas and Kitchen

Benefits:

• Medical, Dental, and Vision health options with employer contribution
• Multilingual pay stipend
• 403(b) retirement plan
• 21 days of PTO accrued in first year
• 10 agency-recognized holidays
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.
• Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.
• Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and believes, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs
• Individuals with lived experience are strongly encouraged to apply.
• Bilingual English/Spanish preferred.

General

• Associate's degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education.
• At least 1 year of management experience, leading, and supervising a team.
• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs

Compensation details: 26-28 Hourly Wage

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