Lead Field Technician (Windows & Doors)

Lead Field Technician

Feldco Windows, Siding, Doors, and Roofing, a Chicago Tribune Top Workplace, is seeking a Lead Field Technician to help establish and support operations in our newest market. With 50 years of experience, Feldco has built its reputation on delighting customers and making home improvement projects simple and stress-free. As a Lead Field Technician, you'll play a key role in that mission by performing measurement, installation, and service appointments, purchasing necessary materials, and conducting installation inspections to ensure accuracy, quality, and exceptional customer delight every step of the way.

Job Info:

• Employment Type: Full-Time
• Location: 7034 Corporate Dr, Indianapolis, IN 46278
• Hours: Mon-Fri, 8:00 am 4:30 pm; occasional Saturdays may be required based on business needs
• Salary: $24-27/hr with potential bonus opportunities

Please be advised of the following:

• This position requires a valid driver's license; Company Vehicle is provided

Responsibilities:

• Complete accurate measurements and verify contract details for windows, doors, siding, and roofing projects.
• Install, repair, or replace products as needed during service and installation appointments.
• Perform installation inspections to ensure quality workmanship and compliance with company standards.
• Purchase necessary materials and products efficiently to support service and installation work.
• Resolve customer issues professionally and provide exceptional customer delight.
• Collect customer payments when necessary, during service or installation appointments.
• Review open contract reports daily to ensure projects are progressing through the system and address any operational issues.
• Assist with scheduling installation appointments and coordinating with customers as needed.
• Mentor and support additional technicians within the market.
• Support process improvements by maintaining strong accuracy, quality, and service standards.

Job Qualifications:

• Preferred, not required: 2 + years working with home construction projects
• Outstanding customer service skills
• Extremely accurate and detail-orientated
• PC/Tablet skills for order entry & appointment resulting
• High school diploma or equivalent
• Must be able to push, pull and lift a minimum of 50 lbs. and up to 100 lbs. when it is required for a service
• Must be comfortable performing work on ladders
• Ability to work evenings and Saturdays to meet the demands of our customers

What Can Feldco Offer You?

• Leadership -- We are the #1 Replacement Window, Door, Siding, and Roofing Company in America! We take great pride in our leadership and transformation of the home improvement market.
• Growth -- We have more than quadrupled our business over the past few years and are presently expanding into more new markets.
• Advancement -- We have recently promoted many internal staff members to senior management positions and offer external training.
• Teamwork -- We are focused on assisting each other and working together to take care of our customers.

Benefits Offered to Feldco Employees:

• Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco's medical plans.
• Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.
• Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.
• Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees
• Disability Coverage: Employees can enroll in STD and LTD.
• Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage
• Employee Assistance Program
• Offer identity Theft protection
• Pet Insurance
• 401(k) Retirement Plan: 401(k) with company match
• PTO and paid holidays

Feldco Windows, Siding, Doors and Roofing