Sales Support Supervisor, US Customer Care

About the role Boston Scientific’s Sales Support Supervisor leads a high‑performing team within U.S. Customer Care, driving operational performance, digital innovation, and process improvements while ensuring excellent customer and partner service. Work model, sponsorship, relocation Hybrid model: office in Quincy, MA at least 3 days per week. No visa sponsorship or relocation assistance. Location Quincy, Massachusetts Responsibilities Lead and develop a Sales Support team, providing direction, coaching, and performance management to achieve service, quality and operational objectives. Drive workload prioritization, resource allocation and service‑level performance to ensure timely and accurate support for customers and commercial partners. Analyze operational metrics, trends and performance data to identify opportunities for process improvements, productivity gains and enhanced customer experiences. Lead the resolution of complex customer issues and escalations related to product information, order management, delivery inquiries and backorders. Partner with Sales, Operations, Supply Chain, Finance and other cross‑functional teams to resolve business issues and ensure seamless execution of customer support processes. Champion continuous improvement initiatives, including the adoption of AI‑enabled tools, automation and digital capabilities that improve efficiency and service delivery. Support organizational transformation efforts by leading change initiatives, communicating priorities and fostering a culture of adaptability and accountability. Serve as a trusted leader and back‑up to the Customer Service Manager, supporting strategic projects, employee relations matters and business continuity needs. Qualifications Required qualifications: Minimum of 4 years’ experience leading customer service, sales support or related service teams. Experience managing team performance, workload distribution and service‑level objectives in a customer‑facing environment. Experience resolving customer escalations and partnering with cross‑functional teams to address operational issues. Proficiency with Microsoft Office applications, including Excel, Word and PowerPoint. Ability to travel up to 10%. Preferred qualifications: Bachelor’s degree preferred. Previous SAP order management experience. Previous Salesforce experience. Experience within the medical device, healthcare or other regulated industry. Experience leading teams through process improvements, operational changes or transformation initiatives. Experience supporting the adoption of digital tools, automation solutions or AI‑enabled technologies. Compensation Minimum Salary: $75,100 Maximum Salary: $142,600 Equal Employment Opportunity Statement Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. #J-18808-Ljbffr B Capital