Director of Business Operations, Special Projects

Who we are: Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents. We’ve already proven the scale—serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry. With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI. About the role: In this role, you’ll work on a wide range of tactical + strategic projects that are critical to Nirvana’s long-term growth. Examples include launching a new business unit / bringing new products to market, scaling commercial operations, driving initiatives to improve key operating metrics, assisting in future financings / investment rounds and more. Accordingly, we’re looking for a proactive candidate who thrives in a high-growth environment, takes ownership over initiatives and drives implementation with limited oversight. Candidates should have excelled in a start-up environment or demonstrated top quartile performance in a management consulting, investment banking, or private equity role. What you’ll do: Drive intricate and time-critical projects, from strategy to real-world impact Synthesize data to identify KPIs and trends that translate into actionable insights Implement advanced analytics / modeling (i.e. bottoms-up operating models, pricing) Drive market research and assessments Help diligence, negotiate, and implement transactions (i.e. vendors, partners, M&A) Effectively collaborate and communicate results and insights with cross-functional teams About you: 10+ years of relevant work experience in high-growth startups, management consulting, investment banking or private equity Demonstrated critical thinking and project management experience combined with impeccable business judgment Experience implementing strategic and operational initiatives Experience developing intricate financial models and using presentations to facilitate communication with senior stakeholders Excellent communication skills to formulate and articulate contractual, technical, financial, and value points with partners and internal teams Successfully able to work in high-growth & dynamic start-up environments Prior people management or GM experience is a plus Experience building 0-1 products or services is a plus MBA and/or Founder experience is a plus Ability to work out of our SF office 3+ days/week Benefits: Competitive salary & equity Medical, dental & vision insurance 401k with company match Unlimited PTO Hybrid-work environment We set our salary ranges using compensation data from companies similar to our stage and size For this role, the estimated salary range for this position is $230,000 - $285,000. The actual base salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation. Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future. Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr Nirvana Insurance