Takeout Specialist

Job Title: Take-Out Specialist Reports To: Restaurant Manager/Shift Leaders Summary: The Restaurant Take-Out Specialist is responsible for providing exceptional customer service and ensuring accuracy and efficiency in handling all take-out and delivery orders. They act as the primary point of contact for take-out customers, answering phone calls, taking orders in person, and coordinating with kitchen staff to ensure timely order fulfillment. Key Responsibilities Order Taking: Accurately take phone and in-person orders, ensuring all details are captured correctly, including special requests and modifications. Suggestively sell menu items, promoting specials and add-ons to enhance the customer's experience. Clearly communicate order details to the kitchen staff using the restaurant's POS system or other designated methods. Order Preparation and Packaging: Carefully package take-out orders, ensuring food items are secure and presented attractively. Double-check order contents against the receipt or order details to prevent errors and omissions. Label orders clearly with customer names, order numbers, and any special instructions. Customer Service: Greet customers warmly and professionally. Answer customer inquiries about menu items, specials, and order status in a friendly and informative manner. Address any customer concerns or complaints promptly and courteously, escalating issues to management when necessary. Payment Processing: Accurately process payments using the restaurant's POS system, accepting cash, credit cards, and other approved payment methods when necessary. Provide customers with receipts and change, ensuring accuracy in all transactions. Organization and Cleanliness: Maintain a clean and organized take-out station, ensuring all supplies are stocked and readily available. Assist in cleaning and sanitizing the take-out area, including countertops, phones, and packaging materials. Additional Duties: Assist with other tasks as needed, such as answering general phone inquiries, restocking supplies, and assisting other team members during slower periods. Assisting with inventory management and reporting to management when necessary. Skills and Qualifications Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting effectively with customers and colleagues. Customer Service Orientation: A genuine desire to provide exceptional service and ensure customer satisfaction. Attention to Detail: The ability to accurately take and process orders, ensuring all details are correct. Multitasking: The ability to handle multiple tasks simultaneously, such as answering phones, taking orders, and packaging food, in a fast-paced environment. Basic Math Skills: Proficiency in basic math calculations for handling payments and providing change. Teamwork: A willingness to collaborate with kitchen staff and other team members to ensure smooth operations. Positive Attitude: A friendly and upbeat demeanor even during busy or challenging situations. Prior Experience: Previous experience in a customer service or food service role is preferred but not always required. Physical Demands Standing for extended periods. Bending, reaching, and lifting up to 25 pounds. Working in a fast-paced environment with potential exposure to heat and noise. #J-18808-Ljbffr Shogun Hibachi & Sushi