Veterinary Receptionist
$22 per hourEthos Veterinary Health
Client Care Specialist
Are you a highly motivated individual with a passion for delivering exemplary client service? Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation: Starting $22. Can increase up to $28 with advanced knowledge & experience. Shift differential between 12a - 7a: Base + $3.50/hr.
Anticipated Schedule:
About the Role: As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests. Responsibilities Include (but not limited to):
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role.
About Us: At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!
- GROWTH & LEARNING OPPORTUNITIES
- TAKE A HIKE WITH US & MEET THE TEAM
Benefits of Joining Our Team:
- CE Allowance
- Uniform Allowance
- Paid Time Off
- RECOVER Training
- Holidays = DOUBLE pay!
- Medical/Dental/Vision
- Short & Long-Term Disability
- Life Insurance
- 401k with employer match
- Employee Pet Discount
- Access to VetBloom for RACE-approved continuing education and training
- Access to VetGirl Subscription
- Partnership with Penn Foster Veterinary Technology program, including scholarships
- License application and renewal reimbursement for LVTs.
- Financial support and onsite mentorship for those pursuing VTS certification
Ready to embark on a fulfilling career journey with Capital District Veterinary Referral Hospital? Apply today and be part of a team that's shaping the future of veterinary care! For more information on our hospital, please visit Tags: Customer service representative, client care representative, receptionist
Vacancy posted 2 days ago
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