HVAC Service Manager

Benefits:

Paid time off

Bonus based on performance

Company car

Competitive salary

HVAC Service Manager

Metuchen, NJ | Full-Time | $95,000–$115,000 Base + Performance Bonus

You've Mastered HVAC Service. Now Lead the Team.

Are you an experienced HVAC professional who has spent years in the field, mastered complex diagnostics, and developed a passion for leading and mentoring other technicians?

If you're ready to put your technical expertise and leadership skills to work in a position where you can make a real impact, this could be the opportunity you've been looking for!

We're recruiting for a growing, family-owned HVAC company in the Edison, NJ area seeking a hands-on HVAC Service Manager who knows what it takes to build a strong team, deliver exceptional service, and drive department performance.

This isn't a position for someone who wants to manage strictly from behind a desk. We're looking for a respected HVAC leader who can roll up their sleeves, support technicians with challenging diagnostics, and help take an established service team to the next level.

What You'll Be Doing

Lead, coach, and develop a team of residential HVAC Service Technicians.

Provide hands-on technical support for complex diagnostics, troubleshooting, and repairs.

Oversee daily service operations and coordinate with dispatch to maximize efficiency.

Conduct field visits, ride-alongs, and technician training to improve performance.

Monitor productivity, callbacks, workmanship quality, and customer satisfaction.

Establish accountability while building a positive, team-oriented work environment.

Resolve escalated service issues and maintain strong customer relationships.

Partner with leadership to improve department processes, efficiency, and profitability.

Assist with recruiting, onboarding, and developing new technicians.

Ensure compliance with HVAC codes, safety standards, and company procedures.

What We're Looking For

8+ years of hands-on HVAC service experience preferred.

Previous HVAC leadership, supervisory, or management experience required.

Strong residential HVAC troubleshooting and diagnostic expertise.

Extensive knowledge of furnaces, central A/C systems, heat pumps, boilers, and mini-splits.

Proven ability to coach, mentor, and develop service technicians.

Experience overseeing daily service operations and technician performance.

Strong communication, decision-making, and problem-solving skills.

Ability to lead by example while holding team members accountable.

Valid driver's license with a clean driving record.

EPA 608 Certification preferred.

Experience with ServiceTitan or similar service management software is a plus.