Enterprise Customer Success Manager
$170k - $220kPerplexity
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a "can-do" attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. Responsibilities- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
- Impact at Scale - Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership - Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech - Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation This role has a set base salary plus a variable component. OTE is $170-220k
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Enterprise Customer Success Manager in New York, NY vacancy
$102k - $110k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...SuggestedWork at office$146.25k - $195k
...As an Enterprise Customer Success Manager , you will be the trusted advisor and business owner for a portfolio of Navan's most strategic enterprise customers. You will be accountable for protecting long-term partnerships, delivering revenue performance, accelerating...SuggestedNavan
New York, NY2 days ago$300 per month
...Probook ensures a consistent customer experience without the need for... ...-ACV accounts and own their success — from post-deployment... ...renewal. A strong executor: You manage a portfolio of complex, multi... ...~ Demonstrated ownership of enterprise/strategic accounts (10-30 clients...SuggestedWork at officeNight shiftProbook
New York, NY9 hours ago$100k - $180k
...Enterprise Customer Success Manager At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world,...SuggestedFull timeContract workWork at officeLocal areaUltralytics LLC
New York, NY21 hours ago- ...Enterprise Customer Success Manager Full-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their...SuggestedFull time
Kaizen Stackup
New York, NY21 hours ago $132k - $165k
...users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business... ...intelligence industry. ~ Experience navigating complex enterprise sales environments with multiple priorities and stakeholders...Full timeWork at officeFlexible hoursSigma Computing
New York, NY4 days ago$115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City.As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen...Contract workWork at officeFlexible hours$80.1k - $157k
Yext is the leading global enterprise agentic marketing platform. For over 15 years, the... ...search and AI surface that matters.We drive customer value through our technology,... ...join us!We are looking for a Customer Success Manager, Enterprise - Financial Services, to drive...Temporary workWork experience placementLocal areaShift work$160k - $180k
New York / AtlantaDivisions - Customer Success /Full-Time /HybridWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications... ...-level owner of some of our most critical enterprise relationships. You'll operate as a trusted...Full timeLocal area$180k - $200k
...chargebacks from a constant headache into a managed, predictable part of doing business.... ...with product, engineering, data, success and go-to-market teams to build technology... ...do Manage a portfolio of top-tier enterprise customers across commercial, technical, support,...Justt
New York, NYmore than 2 months ago$130k - $200k
...by state-of-the-art AI technology. Our Customer Success team helps our clients navigate complex... ...experienced professional with deep expertise in enterprise Workforce Transformation to join as a... ...continuous improvement. Proactively manage account health and renewals:...Work at officeLocal areaRemote workFlexible hoursShift work$130k - $145k
...building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication initiatives, including crafting...For contractorsChargeflow
New York, NYmore than 2 months ago$80k - $95k
...Customer Success Manager, Enterprise New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships...Work at officeHome officeFlexible hoursIMPACT
New York, NY3 days ago$105k - $125k
...connects patients, personal care providers, managed care organizations, and states.... ...is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team.... ...portfolio of 30-50 highly engaged, strategic enterprise accounts, guiding them through the...Full timeContract workWork at officeLocal areaNight shift3 days per weekHHA eXchange
New York, NY4 days ago$90k - $114k
...Customer Success Manager, Enterprise New York, NY At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including...Work at officeWork from homeVisa sponsorshipWork visa$201k - $259k
...Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000... ...Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic...Work at officeNight shiftWeekend workCanary Technologies Corp
New York, NY1 day ago$200k - $220k
...approach to sales & client management, you will identify and cultivate... ...and close new large enterprise clients using a consultative... ...upsellsMeet or exceed new ACV and customer revenue targetsAbout You A... ...with a strong track record of success, including consistently...Full timeWork at officeRemote workFlexible hoursShift work$140k - $175k
...founders Build a massive, fast-growing business with billions in revenue About the Role Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption...Full timeWork at officeRemote workFlexible hours$110k - $140k
...platform, Edge, serves portfolio managers, risk teams, and quantitative... ...looking for a Senior Client Success Manager to join a small, high... ...team focused on our enterprise client base. You’ll own the post... ...lifecycle of a sophisticated customer relationship. What You’ll Do...Contract workRiskSpan
New York, NY24 days ago$169.5k - $305.8k
...Client Partner, Enterprise Sales At T-Mobile, we invest in YOU!... ...the same big love we give our customers. All team members receive a... ...their business goals. You will manage complex contract... ...established track record of successful acquisition sales, opportunity...Full timeContract workTemporary workPart timeWork experience placementLocal areaFlexible hours- ...London and Amsterdam. As an Account Manager on our Enterprise team, you'll own and grow... ...of Plaid's largest and most strategic customers. You'll serve as a trusted advisor, commercial... ...execution with long-term customer growth and success Partner closely with internal...Full timeTemporary workWork experience placementLocal area
Plaid
New York, NY21 hours ago $250k
...most complex relationships. You'll build and run the enterprise and strategic accounts motion from the ground up —... ...~ Conviction that great strategic account management is about becoming embedded in a customer's roadmap, not just closing a deal ~ Preferred: Experience...Full timeContract workLovable
New York, NY21 hours ago$85.68k - $126k
...across DoorDash’s core category, enterprise restaurant brands. The... ...and brands to market to local customers, in an ecosystem that benefits... ...business.About the RoleThe Account Manager, Enterprise Ad Sales role... ...or hidden, barriers to success have no place at DoorDash. We...Hourly payWork at officeLocal areaRemote workFlexible hours$115.13k - $153.51k
...across cloud, edge, and AI workloads for enterprises, governments, and communities.At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next,... ...accurate sales and/or revenue forecasts and management of quota funnels.Location:Allows for Work...Temporary workRemote workWork from home$264k - $363k
...problems, stay close to our customers, and grow together. You will... ...accountability, and shared success where your work truly matters... ...assigned territory, focusing on Enterprise Browser solutions.... ...regular review with regional management.Proactively collaborate with...Full timeLocal areaRemote workVisa sponsorshipWork visa$10k
...the outcome.The median Ramp customer saves 5% and grows revenue 16... ...shape how companies move and manage billions, Ramp is the place to do it.About the RoleAs an Enterprise Account Manager, you will oversee... ...Account Management, Customer Success, or a similar revenue-focused...Full timeWork at officeHome officeFlexible hours- ...businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept... ...most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle...
$128.2k - $192.2k
...pay off, for our people, our customers, and the world around us. As... ...and a leading AI platform for managing people, money, and agents, we... ....About the RoleAs a Customer Success Manager, you will work with leading... ...the following backgrounds: Enterprise Customer Success: High-...Full timeWork at officeRemote workHome officeFlexible hours$85.6k - $149.43k
...continuing to invest heavily in product and customer success. This means that our customer success teams support... ...and highly motivated Customer Success Manager who has a proven track record of working with global enterprise customers to deliver ongoing value and client...Full timeWork at office2 days per week3 days per week$90k - $110k
...that grows their clients' brands. We're looking for an enterprise account manager to work with these brand and agency clients. The role... ...they get from Qwoted. It's a blend of account management, customer success, and support, with relationship building at the heart of...Full timeWork at officeRemote workMonday to ThursdayQwoted
New York, NY21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Enterprise Customer Success Manager. Be the first to apply!
Related searches
- client success manager New York, NY
- customer success manager New York, NY
- educational customer success manager New York, NY
- strategic customer success manager New York, NY
- senior customer success manager New York, NY
- partner success manager New York, NY
- customer success manager remote New York, NY
- customer success manager csm New York, NY
- technical customer success manager New York, NY
- sr. customer success manager New York, NY