Director of Quality

Major Tasks, Duties, and Responsibilities: Works with the Chief Quality Officer, Medical Director of Quality, and Quality Management Review Committee to establish quality improvement goals and metrics aligned with the organization’s strategic plans Specializes in system-wide regulatory and accreditation program oversight Creates an environment conducive to process improvement and change management. Directs infection prevention and quality measures nurses to achieve regulatory & accreditation objectives as well as reporting requirements. Supplies supervision, training, and education on policies and procedures, quality improvement, clinical education, and regulatory and accreditation requirements. Utilizes appropriate outside evidence-based resources (such as CDC, AHRQ, Iowa Department of Health and Human Services, APIC, NAHQ, American Nurses Association, etc.) to achieve quality management objectives Reports quality trends as required, recommends process improvements, and collaborates with GRH team members to implement practices that meet clinical quality goals. Oversees the Clinical Educator and clinical educational programs, and may also facilitate oversight of programs to address education/competency needs of non-clinical departments. Collaborates with CQO on fiscal management of the Quality/Risk department, managing the Quality Budget with CQO supervision, through comprehensive budget planning and regular monitoring of financial performance/productivity. Manages the patient experience program, overseeing assessment, planning, and evaluation activities, including collaborating with department managers to improve patient experience scores Assists with medical staff quality related activities, including peer reviews, quality profile forms, and provider onboarding for quality. Member of GRH Administration Team and other administrative committees as assigned Maintains patient experience concerns in collaboration with Administrative team members to ensure patient concerns are addressed. Collaborates with GRH administrative teams, staff, providers, and external partners on risk management, prevention, and resolution activities. Directs the facilitation of quality improvement teams Conducts employee evaluations and takes disciplinary measures when necessary Skills, Education, and Experience: RN license Bachelor of Science in Nursing; MSN preferred At least 3-5 years of health care experience; management experience preferred Demonstrated teaching/instructional ability CPHQ certification is preferred; certification required at the end of 4 years employment as the Director of Quality Patient experience knowledge & skills Ability to handle & organize multiple tasks while working at a fast pace Maintain courteous and respectful manner with all GRH staff, contractors, visitors, and patients always Supervision (Received and Given): Direct supervision received from the Chief Quality Officer In day-to-day activities, guidance is provided by GRH Administrative and Departmental policies and procedures, as well as GRH Medical Staff By-Laws. Supervises and directs the work of GRH clinical educator, quality measures & risk management nurse, and infection prevention nurse Benefits: Greater Regional offers an outstanding benefits package to all full-time employees which includes IPERS, tuition reimbursement, wellness screenings, wellness reimbursements, and more. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr