Eligibility Associate Representative
$21 - $26 per hourTailored Management
Eligibility Associate Representative (Customer Service Representative)
Location: Fully Remote (U.S. Based)
Eligible States: All U.S. states except New York, California, Hawaii, and Alaska
Pay Range: $21.00 $26.00 per hour
Start Date: July 2026
Assignment Length: through December 2026, with potential for extension and conversion depending on performance, attendance, & business needs
Schedule: Full-time; candidates must be available to work between 8:00 AM 8:00 PM based on local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
About the Role
We are seeking a customer-focused and detail-oriented Eligibility Associate Representative (CSR) to join our Medicare Customer Support team. In this role, you will deliver exceptional service to existing HealthSpring Medicare members by assisting with plan changes, explaining benefits, and resolving inquiries in a fast-paced, high-volume call center environment.
The ideal candidate is an effective communicator with strong problem-solving abilities, a passion for helping customers, and the ability to navigate multiple systems efficiently while maintaining compliance standards.
What Were Looking For
The ideal candidate is professional, patient, adaptable, and customer focused. Successful individuals in this role are able to:
Key Responsibilities
Required Qualifications
#TMCS
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
Location: Fully Remote (U.S. Based)
Eligible States: All U.S. states except New York, California, Hawaii, and Alaska
Pay Range: $21.00 $26.00 per hour
Start Date: July 2026
Assignment Length: through December 2026, with potential for extension and conversion depending on performance, attendance, & business needs
Schedule: Full-time; candidates must be available to work between 8:00 AM 8:00 PM based on local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
About the Role
We are seeking a customer-focused and detail-oriented Eligibility Associate Representative (CSR) to join our Medicare Customer Support team. In this role, you will deliver exceptional service to existing HealthSpring Medicare members by assisting with plan changes, explaining benefits, and resolving inquiries in a fast-paced, high-volume call center environment.
The ideal candidate is an effective communicator with strong problem-solving abilities, a passion for helping customers, and the ability to navigate multiple systems efficiently while maintaining compliance standards.
What Were Looking For
The ideal candidate is professional, patient, adaptable, and customer focused. Successful individuals in this role are able to:
- Build rapport and trust with customers
- Ask thoughtful questions to understand member needs
- Clearly explain healthcare plan information
- Remain calm and solution-oriented in challenging situations
- Thrive in a structured, metrics-driven environment
- Balance empathy, efficiency, and compliance in every customer interaction
Key Responsibilities
- Handle inbound calls from current HealthSpring Medicare customers regarding:
- Plan-to-plan changes
- Benefit explanations
- General account inquiries
- Transfers to appropriate departments when needed
- Conduct occasional outbound calls to educate members on available Medicare plan options
- Deliver accurate, compliant, and customer-centered support using approved scripts, tools, and resources
- Maintain up-to-date knowledge of Medicare products, policies, procedures, and compliance requirements
- Accurately document customer interactions and maintain high-quality data entry standards
- Navigate multiple systems and applications simultaneously while managing customer conversations effectively
- Participate in required trainings, team meetings, coaching sessions, and ongoing development activities
- Maintain active licensing and appointments in applicable HealthSpring Medicare markets
- Consistently demonstrate professionalism, empathy, accountability, and a positive attitude
- Meet productivity, attendance, quality, and customer experience expectations
- Support business operations through flexible scheduling, including evenings, weekends, holidays, rotating shifts, and overtime as needed
Required Qualifications
- High School Diploma or GED equivalent required, Bachelors degree preferred
- Active Health Insurance License in residential state required
- Minimum 12 years of customer service and/or sales experience
- Ability to work effectively in a fast-paced, high-volume call center environment
- Strong multitasking and time management skills with the ability to prioritize competing tasks
- Ability to work independently in a remote environment while remaining highly productive and engaged
- Demonstrated attention to detail and accurate data entry skills
- Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
- Experience utilizing scripts, tools, and technology to support customer interactions
- Understanding of Medicare products including:
- Medicare Advantage
- Medicare Supplement
- Part D
- Ancillary products
- Ability to adapt quickly to changing business needs, processes, and systems
- Strong commitment to compliance, quality standards, and exceptional customer service
#TMCS
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Eligibility Associate Representative in Nashville, TN vacancy
$26 per hour
...Job Title: Eligibility Associate Representative-AEP Plan Change Pay: $26/hour (Paid weekly) Location: Fully Remote (any state except, NY, CA, HI or AK) Schedule: Must be available between 8:00 AM8:00 PM, based on the candidate's local time zone....SuggestedWeekly payWork at officeLocal areaRemote workFlexible hoursShift workRotating shiftWeekend workAfternoon shiftTailored Management
Nashville, TN1 day ago- ...Licensed Agents Customer Service Senior Representative Customer Service Senior Representative with best in class service who can effectively handle inbound calls (occasional outbound calls) from/to existing Healthspring Medicare customers that are interested in changing...SuggestedWork at officeFlexible hoursShift workRotating shiftWeekend workAfternoon shift
$21 - $26 per hour
...Customer Service Senior Representative Pay: $21.00$26.00/hour Location: Fully Remote (any state except NY, CA, HI or AK) Schedule: Must be available between 8:00 AM8:00 PM, based on the candidate's local time zone. Evening, weekend, holiday, rotating shifts, and...SuggestedLocal areaRemote workFlexible hoursShift workRotating shiftAfternoon shift$50k
...Associate Sales Representative Sales Work Flexibility: Field-based Position summary: The Associate Sales Representative Sales (ASR) is... ...include some weekend travel. $50,000 base salary plus may be eligible for commissions and/or bonus. Stryker Corporation is...SuggestedContract workShift work$70k
...Surgical Technologies Associate Sales Representative Work Flexibility: Field-based Who we want: Challengers. People who seek out the hard... ...Field sales training $70,000 salary and may be eligible to earn a bonus + benefits Stryker Corporation is an equal...SuggestedLive outWork at office- ...Eligibility Lead Representative Pay rate is ***/hour remote in any state except NY, CA, HI or AK. Role Purpose: The Eligibility Lead Representative is a licensed individual who is responsible for providing real-time operations support to licensed agents who are responsible...Remote workShift workWeekend workAfternoon shift
Mindlance
Nashville, TN5 days ago - ...+ Benefits start on Day 1 + 18 days of PTO within a full calendar year + 401(k) + Career advancement opportunities + Bonus eligibility through incentive plans As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery...ReliefLocal areaRemote workWork from homeShift workNight shiftWeekend work
$70k - $80k
...Valid US driver’s license with a compliant driving record. Willingness to travel as required. Additional Details Seniority level: Associate Employment type: Full-time Job function: Sales and Business Development Industries: Pharmaceutical Manufacturing, Medical Equipment...Full time- ...development. Candidates should have strong automotive knowledge and at least 3 years of experience in parts sales. ASE certification is preferred, but not required. This position is eligible for sales commission based on performance. #J-18808-Ljbffr Advance Auto PartsFull time
- As a Surgical Technologies Associate Sales Representative, you will assist in strategically promoting and selling Stryker ST products to meet our customers’ needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value...Work at office
$70k
...objectives. Customer-oriented achievers. Representatives with an unparalleled work ethic and... ...do: As a Surgical Technologies Associate Sales Representative, you will assist... ...#LIInstruments $70,000 salary and may be eligible to earn a bonus + benefits Health...Full timeTemporary workLive outWork at officeFlexible hours$18 - $20 per hour
...experience M‐F 8:30a‐5p CST Remote Desired Professional Skills and Experience Minimum 5 years of experience in healthcare billing, AR, eligibility, and precerts preferred Background with eClinicalWorks Practice Management System preferred Ability to meet deadlines and...Hourly payWork experience placementRemote workWork from homeFlexible hoursRadiology Partners
Nashville, TN4 days ago- Associate Clinical Account Specialist Location: Nashville, Tennessee, United States Position Overview The Associate Clinical Account Specialist (ACAS) is a 6‑9 month training position with the possibility to advance to Clinical Account Specialist after successful completion...Local areaRelocationNight shift
- ...Clinical teaching experience at the predoctoral or postdoctoral level. Licensed to practice dentistry in the state of Tennessee or eligible to become licensed. Certification in Oral and Maxillofacial Surgery from a US or Canadian CODA-accredited postgraduate program....Full timePart timeWork at office
- ...Job Title: Billing/Eligibility Specialist Lucent Health combines top-tier claims management with a compassionate, human-focused,... ...therefore needs to be a cheerful, competent and compassionate representative Lucent Health. The position is responsible to assess,...Work at office
Lucent Health Solutions, Inc.
Nashville, TN4 days ago $19 - $27 per hour
...collaborating with cross functional teams and helping educate other associates on tools, tasks and resources; communicating effectively with... ..., books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your...Hourly payMinimum wageFull timeTemporary workPart timeImmediate startFlexible hoursWalmart
Nashville, TN2 days ago- ...Catering Associate Who are we: For more than 50 years, SSA has partnered with cultural... .... All educational backgrounds are eligible. This is by no means an exhaustive... ...our commitment to building a team that represents a variety of backgrounds, perspectives,...Live outLocal areaFlexible hoursNight shift
SSA Group
Nashville, TN20 hours ago - ...service. We’re on the lookout for talented associates to be a part of our team and drive... ...and physical demands described here are representative of those that must be met by an employee... ...(Individuals 16 years or older may be eligible for hire in the following locations: AL...Permanent employmentTemporary workLocal areaImmediate startFlexible hoursNight shiftDay shift
Finish Line
Nashville, TN5 days ago $15 - $28 per hour
...LEBANON PIKE, HERMITAGE, TN, 37076, US Job Overview Delivery Associates support the Online Grocery Delivery/Pick-Up department in... ..., books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job...Hourly payMinimum wageFull timeTemporary workPart timeShift workWalmart
Hermitage, TN13 hours ago$18 per hour
...Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become...Hourly payFull timeTemporary workPart timeWork experience placementLocal areaFlexible hoursT-Mobile
Nashville, TN2 days ago- ...we stand for as a firm KPMG is currently seeking a Senior Associate to join our Business Tax Services practice. Responsibilities... ...your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and...Work at officeLocal area
KPMG
Nashville, TN3 days ago - ...team and start your career with Luna as a Part- Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and... ...requirements, this remote role is available only in select U.S. states. Eligibility will be confirmed early in the hiring process. To qualify for...Part timeWork at officeRemote workShift work
Luna Physical Therapy
Nashville, TN4 days ago $19 per hour
...we’re UNSTOPPABLE for our employees! Job Overview Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the... ...Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote...Hourly payFull timeTemporary workPart timeWork experience placementLocal areaFlexible hoursShift workT-Mobile
Nashville, TN20 hours ago$18.39 per hour
...Community Associate 555 Marriott Drive Suite 315 37214 Nashville Tennessee, United States of America The... ...confidence using MS Office and other basic IT equipment Legally eligible to work in the Country you are applying within and at least 18...Hourly payFull timePart timeCasual workLocal areaNight shiftWeekend workDay shiftRegus Management Group, LLC
Nashville, TN3 days ago$100k
Description Associate - Transaction Advisory/Financial Due Diligence Alvarez & Marsal (A&M) is a global consulting firm with over 10,0... ...periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual...Part timeWork at officeFlexible hoursAlvarez & Marsal
Nashville, TN1 day ago- ...what we stand for as a firm. KPMG is currently seeking an Associate to join our State and Local Tax (SALT) practice. Responsibilities... ...family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and...Local area
KPMG
Nashville, TN3 days ago $17.5 per hour
...Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become...Hourly payFull timeTemporary workPart timeWork experience placementLocal areaFlexible hoursT-Mobile
Nashville, TN13 hours ago$55k - $70k
...looking for an experienced and driven Deal Associate. The DA will support their manager, the... ...community service days. Employees are eligible for highly competitive company-... ...operate from offices across the globe, representing clients in a wide variety of industries...Temporary workWork at officeLocal areaVisa sponsorshipWork visaFlexible hoursNight shiftBenchmark International
Nashville, TN2 days ago- ...Asset Protection Associate Neighborhood Market #5119 5531 Edmondson Pike Nashville, TN 37211-5808 CP-5119-9004 $20.00 - $33.00/hr*... ...Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job...Hourly payMinimum wageFull timeTemporary workPart timeShift workWeekend workAfternoon shift
Walmart
Nashville, TN5 days ago $21.25 - $32.5 per hour
...Amazon Delivery Associate Permanent Driver Deliver2U LLC Nashville, TN, United States $21.25 - $32.50 / hour Job description:... ...associates are required to work one weekend day per week and are eligible for benefits. ~401(k) ~401(k) matching ~ Company truck...Weekly payPermanent employmentFull timePart timeFlexible hoursShift workWeekend work3 days per week1 day per weekAmazon Delivery Service Partner
Madison, TN1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Eligibility Associate Representative. Be the first to apply!
Related searches
- search associate Nashville, TN
- IT associate Nashville, TN
- technology transfer associate Nashville, TN
- design associate Nashville, TN
- trust associate Nashville, TN
- drug safety associate Nashville, TN
- associate attorney Nashville, TN
- online associate Nashville, TN
- benefits associate Nashville, TN
- overnight front desk associate Nashville, TN