Field Services Technician 3

Field Services Technician 3

Glen Allen, Virginia, United States

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

The Opportunity

IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

How You'll Make an Impact

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Conduct asset disposal activities
• Support end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Provide after-hours and weekend support (When needed)
• Lead projects

Skills That Drive Success

• You're experienced with leading projects
• You're experienced with troubleshooting Hardware (laptops/desktops)
• A valid driver's license
• A self-driven attitude
• A keen eye for recognizing problems and pushing resolutions
• A critical thinker who can think outside the box
• Ability to communicate complicated resolutions to everyday end users and internal teams
• Teamwork mentality
• A professional demeanor
• Ability to empathize with customers
• Attention to detail

What Sets You Apart

• You have experienced with scripting
• Prior experience with working with vendors (i.e: Dell, HP, or Apple products)

Travel Requirements

Travel varies depending on tickets and technical skillset.

Why You'll Love It

• You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

Compensation and Benefit Information:

The salary range for this position is $25-30/hourly. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

Our Equal Opportunity Employer Commitment

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.