Workforce Trainer II (Member Engagement Contact Center and Digital Support)

Ent Credit Union and Wings Credit Union are joining forces in January 2026.

This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

This position holds primary responsibility for the successful delivery of all technical and specialty core curricula. This position also holds responsibility for the mentoring and development of other trainers within the department and will assist with the assessment, design, and evaluation of all core curricula. Workforce Trainers may have expertise in member-facing training, compliance, lending, or other technical expertise.

Essential Functions

• Conduct in-house training programs for staff and customized training courses using a variety of instructional materials, participant materials, job aids, and software programs to facilitate job skills development. Responsible for the preparation of class materials and coordination of training classes.
• Assist in the design, development, implementation, and evaluation of training programs to meet the training needs of the organization and Ent University curricula for a variety of modalities including but not limited to in-person, virtual, and asynchronous learning experiences.
• Maintain liaison with all departments and key managers of the credit union to ensure the accuracy, currency, and consistency of all training materials. Monitor industry developments and trends to ensure effective utilization of learning practices.

Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal

Qualifications

for this Position

• Associate's Degree in Education, Communications, Finance, Accounting, Financial Planning, Economics, Business Administration or a related field.
• REQUIRED: 4+ years' formal training and development teaching experience in either a school or corporate environment to include: 
  • REQUIRED: 1+ years' experience in a financial institution. 
  • PREFERRED: 2+ years' formal training experience in a corporate/collegiate-level environment using adult-level techniques. 

Technical or Specialized Knowledge/Skills:

 

• Advanced knowledge of adult learning, facilitation, instructional design, and development is required.
• High comfort level with public speaking.
• Excellent communication and interpersonal skills.
• Excellent verbal and written communication skills.
• Expertise in technical writing to include training manuals, memoranda, and proposals.
• Knowledge, application, and professional experience in adult learning theory, methodology, instructional design and training systems, practices, and techniques.
• Experience in professional presentations, including teaching adults or teaching at the college level.
• Ability to develop professional presentations.
• Excellent organizational skills with the ability to manage multiple and diverse projects.
• Demonstrated problem-solving ability and consistent, logical, and effective decision-making skills.

Certifications Required:

• Instructional Design, Curriculum Development, or other similar certifications. preferred

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $31.50 to $36.75 per hour (S14)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.
  For more information about our outstanding benefits please visit our careers page at
  We anticipate this position to close on 10/22/2026. Please submit your application at your earliest convenience to be considered.
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)