Customer Service Officer

About Us

Dutuc bridges brand strategy content campaigns and growth under one calm memorable identity. Above the water sharp marketing. Underneath relentless execution.

Job Summary

We are seeking a friendly and dependable Customer Service Officer to assist customers answer questions and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people solving routine concerns and developing strong communication and relationship-building skills.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Assist with promotional and customer engagement activities.
• Help create a positive and welcoming customer experience.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly professional and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable adaptable and self-motivated.
• Previous customer service sales retail hospitality or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching