Sales Support Specialist

Sandvik Mining has an opening for a Sales Support Specialist.Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource.Job Purpose: Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfactionMAIN RESPONSIBILITIESEnvironment, Health and SafetyAdopt a proactive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplaceConduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliersTake reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace.Comply with all aspects of the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe work practices in the workplace and to eliminate environmental harm.Identify and report any unsafe work behaviours/ practices, hazards, and incidents immediatelyInterpret & present EHS leading & lagging indicator data for review with team monthlyRegular review of the EHS reporting for sites and demonstrate compliance into the EHS database (EHS360)Key ResponsibilitiesProvide process and system support for Aurora, eBusiness, Salesforce, etc.Execute training and implement updates in systems and applications.Liaise with IT and systems teams on updates and training.Identify improvement opportunities in processes and systems.Set up and administer eBiz program users.Provide first-line support for sales team and customers.Manage technical/systems onboarding for new customers.Configure customer needs to match appropriate eBusiness packages.Maintain data integrity in eBusiness systems.Identify and resolve eBiz errors.Liaise with logistics, sales, pricing, and others to identify patterns.Execute reports and analytical insights to support CSC improvements.Regularly review KPI's and ensure corrective actions are taken where requiredEnsures proper on-boarding of new personnel in accordance with Sandvik proceduresEnsure effective resource planning & managementEnsure CSC processes and global guidelines are followedEXPERIENCE4-7 years of experience in a related field3 - 5 years Sales experience, preferably internal salesSystems & applications experience.EDUCATIONUniversity (College) Degree or Diploma in a commercial field or relevant experienceSystems/Applications trainingSenior Certificate or relevant equivalent (desired).OTHERAbility to work flexible hoursAbility and availability to travel domestically and/or internationally as requiredCOMPETENCIESHigh-level attention to detailExcellent communication skills and ability to communicate at all levelsAbility to look, listen for, and communicate opportunities for providing new or enhanced services to customersGood interpersonal skillsCompetent at applying the Sandvik performance management processesDemonstrated ability to lead, manage and develop a high performing and diverse teamAbility to coach and mentor employees to achieve goalsGood planning, scheduling and organization skillsAbility to analyze situations fully and accurately and reach productive decisions.Strong negotiation and problem-solving skills to influence internal stakeholders and customersStrong health and safety cultureAbility to adapt to and manage changeStrong customer focusFlexible, self-motivated with demonstrated initiative and strong sense of accountabilityHigh level of professionalism, honesty, and integrityAbility to understand and manage data and work in relevant systemsAbility to manage conflict in a contact center environmentUnderstanding of employee relationsIn addition, the employee may be assigned other duties within the area of their competenceBenefitsSandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancementHow to ApplyFor immediate consideration, please apply online at for the Sales Support Specialist, Job Req. ID# R0089715.Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at View email address on click.appcast.io. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. #J-18808-Ljbffr