Service Writer
Mazzella
Description An industrial Service Writer (or Service Advisor) acts as the essential liaison between customers and technicians, scheduling repairs, creating detailed work orders, and managing maintenance documentation for industrial machinery or equipment. They translate technical issues into repair instructions, generate cost estimates, and ensure high customer satisfaction. Customer Liaison: Communicating with customers regarding service needs, providing updates, and managing expectations. Work Order Creation: Developing detailed work orders, including parts lists, labor, and time estimates. Service Estimator / Parts Estimator: These individuals specialize in procuring parts and quoting services . They work closely with suppliers to secure parts and collaborate with service managers to quote repairs identified during technician inspections Requirements
- Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
- Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
- Responsible for processing spare parts orders received at the service branch
- Send out finished processed repair quotes to customers
- Responsible for tracking and receiving parts for inspection repair jobs
- Notifies service department for scheduling when repair parts have arrived and verified
- Follow up on active repair quotes on a regular basis and documents the progress
- Archive repair quotes per Service Manager direction
- Provide the required support to the service technicians in the field regarding parts and component identification
- Assist with service job quoting when required
- Assist Service Supervisor with planning and scheduling work when required
- Communicate with sub-contractors, vendors and customers
- Review technical documentation for completing quotes
- Assist branch management with customer issue resolution when required
- Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
- Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
- Participate in the weekly planning and goals meetings.
- Other duties as assigned
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Writer in Dolomite, AL vacancy
- ...Job Summary We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing...SuggestedPart timeLocal area
Serra Automotive Group
Birmingham, AL14 hours ago $15 - $28 per hour
...Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business...SuggestedHourly payMinimum wageFull timeTemporary workPart timeShift workWalmart
Birmingham, AL6 days ago- ...Architectural Specifications Writer ARCHITECTURAL SPECIFICATIONS WRITER BIRMINGHAM, AL Our client's Architectural Specifications Writer will interpret architectural, engineering and interior design plans and prepare material lists and specifications. They...Suggested
Top Talent Recruiter
Birmingham, AL2 days ago $15.5 - $29.2 per hour
...standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating...SuggestedHourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursNight shiftWhole Foods Market IP. L.P.
Birmingham, AL4 days ago- Job Description Job Description Job Summary: The Publications Specialist for Alabama Power will serve as a technical resource within the APC Safety and Health department. This individual will consult and collaborate with project stakeholders to plan, design, develop...SuggestedWork at office
- ...current location, expected rate, are you willing to relocate at onsite, are you comfortable to work on W2 basis? Job Title: Technical Writer 2 Location: Birmingham, AL (Initially 5 Days then Hybrid) Contract: 36 Months Skills and Responsibilities Candidate...Contract workWork at officeRelocationTrial period
- ...Overview NaphCare has an excellent opportunity for a Proposal Writer to join the Proposal Development team at our Corporate... ...and maintain a strong understanding of NaphCare’s products and services Read, review, write, coordinate overall preparation of proposals...Full timeWork at office
- ...Job Description Job Description Job Title: Marketing Specialist - Proposal Writer Department: Marketing Reports To: Marketing Manager Position Summary We are seeking a detail-oriented Marketing Specialist with strong communication skills to support our...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Writer. Be the first to apply!
