HYBRID Customer Service Banking Specialist

Responsibilities Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns. Provide a high level of customer service to all online banking end users. Provide support to online banking call volume for the customer service center. Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. Serve as a service liaison between online customers of Eastern Bank and all third-party service providers. Process new online account set‑ups and perform ongoing maintenance to existing online accounts. May be required to assist other areas of the call center on an as‑needed basis. Skills Customer service Excel / data entry Problem solver Written communication Verbal communication Phone skills Empathy Bilingual Spanish/English preferred but not required Call center, inbound call, inbound phone calls Qualifications Candidates are required to have 3+ years of customer experience in a professional call center setting. Friendly, outgoing, positive, "can-do," enthusiastic, motivated personality/attitude. Previous retail banking experience highly preferred but not required. Prior call center or high-volume phone environment experience required. Ability to troubleshoot technology issues and discuss/provide solutions to customers. Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline‑driven, and professionalism. Excellent verbal and written communication skills (vocal and able to communicate effectively on a team) – strong writing skills are a must for customer email correspondence. Reliable and consistent weekly attendance. Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily). Outstanding customer service skills, empathetic, and customer‑centric. Ability to make sound decisions independently. Ability to learn new concepts quickly and easily in an ever‑changing environment. Ability to recognize and resolve customer issues promptly, using courtesy and tact. High school diploma or GED. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Wakefield, MA. Pay and Benefits The pay range for this position is $23.00 – $25.00/hr. Benefits for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Wakefield, MA. Application Deadline This position is anticipated to close on Jun 26, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems