Client Care Coordinator

Transform Lives - Lead Change - Join Project Hospitality

Are you passionate about addressing homelessness in New York City? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Client Care Coordinator to join O'Callaghan House, our Office of Mental Health licensed 23 bed congregate transitional residence for mentally ill homeless men and women with histories of chemical dependency. In this critical role, you'll be an asset to the smooth and efficient daily operations of the residence. This role is geared to strengthen our client's ability to maintain their mental health and work towards more independent housing. You'll become a valuable part of the innovative and welcoming environment we seek to provide for the clients we serve. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.

We're looking for someone who can:

• Thrive in a fast-paced, mission-driven environment
• Utilize their excellent interpersonal skills to ensure that all our clients are treated with warmth, compassion and respect
• Assist our clients with their daily living, relapse prevention, anger management, medication management, and communication skills
• Use their excellent communication skills not only with our clients and other visitors to the residence but also with our diverse team
• Ensure the overall stability of all our clients (mental health, addictions, physical health, etc) in this 24 hour residence
• Multitask without becoming overwhelmed

What we'll expect you to do:

• Work any of the following part-time shifts:
  • Saturday and Sunday 7am-3pm
  • Saturday and Sunday 3pm-11pm
  • Saturday and Sunday 11pm-7am
• Ensure client safety, providing direct care services and maintaining building safety at our 24-hour residence
• Monitor self-administration of medications according to policy/procedure
• Assist clients with activities of daily living (ADL) skills such as monitoring client's hygiene, ensuring they eat, monitoring that they get up in the morning and go to bed at night, plus other ADLs as needed
• Assist with meal preparation, oversee kitchen use, supervise snack and meal periods and supervise client clean up
• Oversee client activities, run socialization groups, ensure safety and security
• Provide client transportation to program-related activities as needed

Additional Benefits you'll receive:

• NYS Paid Sick Time
• 403 B; with annual discretionary agency-funded bonus
• Access to unique membership-based training and continuing education credits
• Tuition reimbursement
• Employee Assistance (EAP)

Are YOU Ready to Join a Mission-Driven Team?

The credentials and experience we require:

• High School Diploma/GED with relevant experience required, Bachelor's Degree preferred
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) training and certification required within 3 months of hire
• Valid clean Driver's License required
• Experience working with homeless, MICA and or substance abuse populations needed
• Ability to establish workload priorities and balance diverse project needs
• Must have exceptional communication skills both orally and in writing regarding complex and sensitive issues
• Ability to maintain confidentiality and professional boundaries
• Comfortable working in a diverse, team-oriented and crisis-responsive environment