General Manager

Objectives of this role

• Ensure the warehouse operates at peak efficiency, with customer satisfaction as the primary goal, by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
• Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
• Oversee daily operations while controlling and managing inventory and logistics.
• Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Responsibilities

• Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Schedule and oversee the warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime
• Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary.
• Meet regularly with warehouse leads to analyze productivity and develop actionable loss-prevention plans.
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient package delivery.

Required skills and qualifications

• Three or more years of experience in a warehouse role managing hourly employees
• Proficiency with warehouse procedures and policies
• Excellent problem-solving skills and leadership qualities
• Ability to work collaboratively with all levels of company staff
• Ability to deliver effective feedback, both written and verbal

Preferred skills and qualifications

• Associate’s degree (or equivalent) in logistics or supply chain management
• Proficiency with SCM+ for warehouses
• License to operate a forklift
• Ability to communicate in more than one language

IND3