Nordic Spa Maintenance Supervisor

Job Description

Job Description

Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Maintenance Supervisor . This opportunity is located in beautiful Girdwood, Alaska .

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience:

Achieving Excellence Statement:

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Nordic Spa Maintenance Supervisor is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Key Focuses

• Product Knowledge of all pools, sauna, steam rooms and spa layout, amenities and Emergency Exits. In addition to understanding various system requirements, i.e. mechanical, electrical, fixtures and equipment
• Collaborating across all spa departments to support each departmental maintenance program and execute daily, weekly and monthly checklists
• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of the entire facility
• Prevents minor maintenance issues from becoming major issues by promptly addressing all assigned maintenance work orders
• Documents and maintains detailed records on all physical equipment, life safety systems and items requiring regular inspection
• Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own
• Completes washing schedules as assigned or outlined in daily checklists
• Taking and testing water samples to monitor pool water chemistry and adjusting to maintain the quality standards
• Checks that the pool filtration system is in good working condition at prescribed times throughout their shift
• Maintains a safe and clean pool deck; by cleaning, clearing and maintaining all outdoor walkways, pathways, and green spaces
• Be aware and vigilant to protect yourself, employees, guests and the property against safety hazards. Take responsibility for following up on repairs or solutions and their execution
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality
• Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun
• Contributes to a collaborative workplace, supporting the Spa value of community, common goals, and acceptance
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
• Personal communication, interactions, and behaviors support the Spa value that everyone is welcome and everyone is equal
• Other duties as assigned

Education & Experience

• Previous Spa or Hospitality experience preferred
• First Aid Certificates (including CPR) preferred
• Excellent guest service, communication, and organizational skills
• Able to lift, move, and handle cleaning chemicals responsibly
• Passion for people and wellness
• Ability to focus on attention to detail, remaining professional and courteous at all times
• Must be highly self-motivated
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently

Working Conditions

This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders. Due to 365-day-a-year operations, this position will require you work a variety of shifts including early mornings, late evenings, weekends and holidays and may involve extended hours during periods of high business demand. A significant portion of the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from -22&degree;F to +86&degree;F. The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps. The employee must be able to lift up to 30 lbs as required.

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