Multi-Location Customer Service Specialist

Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers. The company manufactures products under well-known brands such as Sherwin-Williams®, Valspar®, HGTV HOME® by Sherwin-Williams, Dutch Boy®, Krylon®, Minwax ®, Thompson's® Water Seal®, Cabot® and many more. Sherwin-Williams® branded products are sold exclusively through a chain of more than 4,100 company-operated stores and facilities, while the company's other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers, and industrial distributors. The company supplies a broad range of highly-engineered industrial and OEM coatings for wood and general industrial, coil, packaging, protective and marine, and transportation applications worldwide. Our 60,000 employees are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to find a career that takes you places.

• Works collaboratively with General Industrial Sales, Technical and Marketing teams to support and secure new business as well as maintaining current customer base.
• Communicates effectively and promptly with managers, customers, vendors, and other stakeholders. This includes delivering formal and informal presentations as needed.
• Analyzes data to identify trends, resolve customer issues, and assess information for project advancement.
• Leads technically complex projects or multiple simpler projects with minimal supervisor input.
• Establishing timelines and identifying resource needs to support project work.
• Applies specialized knowledge/skills with polymers, adhesion, raw materials, instrumentation, extrusion, additives, and substrates to develop superior performance coatings and perform root cause analysis when problems arise.
• May directly work with and mentor lower-level chemists or technicians to support team project goals.
• Hands-on development: formulating, processing, applying, curing, and testing of new coating products.
• Scale-up and manufacturing of new products.
• Implements continuous improvement efforts
• Uses SDS and raw materials management system .
• Adheres to safety policies and laboratory documentation.
• Written and verbal communication of all results. Strong communication and interpersonal skills, good organizational and planning abilities, and a high level of initiative.

REQUIREMENTS

• Bachelor's of Science degree required in science, engineering, chemistry, or a related STEM field
• Minimum of 5 years in coatings, polymer, thermoplastic, thermoset, or adhesive research and development
• Minimum 5 years industry experience in the application of liquid, powder or electrodeposition coatings; or the formulation and development of liquid, powder or electrodeposition industrial coatings, adhesives, sealants, or thermoplastic materials.
• Understands extrusion and dispersion
• Full-scale manufacturing experience of coatings, polymers, thermoplastics, thermosets, and/or adhesives
• Understands instrumentation and test methods needed to quantify behavior of coatings/ polymers.

PREFERRED QUALIFICATIONS

• Advanced Degree in Chemistry, Chemical Engineering, or Polymer Science
• 7+ years in coating, polymer, or adhesive research and development
• Experience in data visualization software to analyze large datasets.
• Experience at designing, executing and analyzing experimental studies to characterize formulation impact on product performance
• Understands synthesis of polyester and epoxy resins
• Exhibit an in depth understanding of coating formulation and how it relates to coating requirements
• Liquid and powder spray systems utilizing robotic equipment a plus.
• Proficient in statistics and data analysis
• Creative problem solving

PHYSICAL REQUIREMENTS

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
• Must be able to operate a computer and communicate via the telephone.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt.
• Work surfaces may include concrete.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• May work in areas where noise level is such that hearing protection is required.
• Some travel to other locations, meetings and/or seminars is required.
• Must be able to travel internationally.

TECHNICAL/SKILL REQUIREMENTS

• Familiarity with polymer structure property relationships
• Proficient with analytical methods for characterization o