Information Technology Associate

Information Technology AssociateInterviews: Generally, interviews will be scheduled within two weeks after the application deadline. Scheduling interviews may take longer, depending on the number of applications.Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD's efforts to remove barriers to access justice services, and welcome interacting with the public.We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.Benefits to youWe pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.The hourly equivalent for this position is $44.79 - $69.48, and the annual salary for this position is $93,160 - $144,513.10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.OJD will pay you a 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job!Salary offers are made with consideration of the candidate's education and experience.Position HighlightsThe Multnomah County Circuit Court is hiring an Information Technology Associate.In this role…You will be responsible for on-site support. Respond to requests for assistance and answer questions in-person, remote, phone, and Microsoft Teams. Research and resolve a wide range of court technical support issues. Configure, install, and troubleshoot mobile and desktop equipment, including but not limited to computers, printers, scanners, monitors, public kiosks, and displays at all court locations. Work with vendors and manufacturers to troubleshoot installed hardware and software. Manage security access for new and existing court staff and judges.Manage asset and annual IT technical inventory. Document any changes to the inventory process by recording disposed equipment and new equipment purchases.Configure and install Voice-over-IP (VOIP) phone systems, conference room equipment, and Cisco Finesse and Jabber unified communications software.You will be responsible for providing services during an official closure due to hazardous environmental conditions or an inoperable facility.Assigned tasks may be changed to accommodate workload and organizational needs.Instructions for REQUIRED Cover Letter and Work History/ResumeAttach your cover letter (not to exceed two pages) in the Resume / Cover Letter section of the application. The attached cover letter file should include your name (ex: Cover Letter – First Name Last Name).In the body of your cover letter, please include responses to each of the Requested Skills and Attributes listed below.Address the cover letter "To the Hiring Manager."Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.Prepare your cover letter before starting your Workday application.Attach your updated resume in the Resume / Cover Letter section of the application. The attached resume file should include your name (ex: Resume – First Name Last Name).ORComplete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.Document FormatPreferred format: PDF (.pdf,.tiff) or Microsoft Word (.docx)Acceptable format: Image (.jpg,.jpeg,.png) or Notepad (.txt)We are unable to accept: Apple (.pages), Google Docs (.gdoc), ZIP (.zip), and Microsoft Word '97-2003 (.doc)Failure to follow these instructions may result in rejection of your application.All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.The application deadline is 11:59 p.m. on the date listed above.Minimum Qualifications(These must be evident in your resume or work history.)Must possess a bachelor's degree in computer science, information technology, management, public administration, or a related field.AND The qualified applicant must have at least 3 years of technical experience in the duties and infrastructure support required.OR Any combination of education and experience equivalent to 7 years of experience that support the knowledge, skills, and abilities for this position.Special Qualifications(These must be verifiable.)None.Requested Skills and Attributes(These must be addressed in your cover letter.)Experience evaluating system efficiency and suggesting improvements.Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Experience installing and configuring Windows operating systems in a business setting.Experience managing a Microsoft Windows enterprise environment including, but not limited to, desktop/laptop maintenance, support, and network issues.Experience communicating technical issues to a variety of users with different computer skill levels.Strong customer service skills in person, by phone, by email and over chat.Working ConditionsThis is a full-time position, with a rotating work schedule to cover multiple court locations. The regular schedule for this position is 3:00PM – 12:00AM, Wednesday through Sunday. Assigned tasks are re-assigned every 3 months. The scheduled hours and work locations for this position are assigned by the IT Desktop Support Supervisor and subject to change based upon the needs of the department and organization.The position is not eligible for overtime compensation for hours worked more than 40 hours per week.This position is scheduled to work every weekend and any holiday that falls on one of its assigned workdays.This position assumes on-site availability as needed to support information systems and court's internal operations, planned projects, and necessary assignments as directed by the IT Desktop Support Supervisor.Frequent engagement in multiple projects requiring rapid response and orderly transitions between assignments.In-Person and remote contacts with internal and external clientele with different backgrounds as needed.Frequent use of stairs and elevators between the basement and the 17 floors of the courthouse is required. The equipment storage, telecom and server rooms in the Central Courthouse and the data center room in the East County Courthouse are both cool and noisy. Occasional time may be spent in these areas performing job functions related to asset arrival and management, tape backups, and network and system maintenance.There are frequent long periods of sitting or standing. Lifting and moving heavy/bulky objects on a regular basis, including but not limited to computers, video and audio systems, printers, monitors and other technical equipment.This position may require lifting and moving computer equipment weighing up to 50 pounds, frequent bending, crouching, crawling and working under desks or in tight spaces.This position will require the IT Associate to travel on foot between court locations in downtown Portland, including a facility located roughly two city blocks from the primary worksite. Because this position's regular schedule is 3:00PM to 12:00AM, such travel may occur after dark in typical metropolitan downtown conditions.As assigned, the IT Associate may be required to travel by vehicle to other Multnomah County Court facilities or as far as the Enterprise Technology Services Office in Salem. Evening or nighttime travel may be necessary to support urgent operational needs or supervisor-directed assignments.This position will be required to enter and work within the Pre-Trial Release Department facilities located inside the jail intake center. These areas require specialized training, security clearance, and adherence to established safety protocols