Cage Representative

Cage Representative

The Cage Representative is responsible for providing a high level of fast and friendly service to patrons and employees, while conducting accurate transactions in the Casino cage.

Represents Glacier Peaks Casino in the most positive manner with internal and external guests to satisfy service expectations.

Interacts effectively with a diverse group of guests and team members, learns and uses operating practices of the department and the organization.

Upholds Glacier Peaks' mission statement in all aspects of the position, by providing guests with an exciting and rewarding entertainment experience, through exceptional customer service and hospitality.

Greets guests with professionalism and a friendly smile.

Assists and maintains a comfortable and positive environment for all guests that enter the facility, as well as other employees.

Assists marketing staff on special promotions when necessary.

When unable to handle a complaint, calls supervisor or shift manager or appropriate marketing personnel, in order to resolve issues in a professional manner.

Assists guests with jackpot wins.

Maintain security and accountability of company funds located in the cage during a shift.

Opens, maintains, safeguards and closes a bank during an assigned shift.

Assists customers with monetary and informational needs.

Redeems chips for customers as specified by policy and procedure guidelines.

Uses TABLETRAC to cash out tickets

Check cashing

Cashes traveler's checks using the check cashing system under specific guidelines.

Processes credit card advances using the Ditronics system under specific guidelines.

Assists in the training of new team members.

Follow established house rules, procedures, and internal control policies.

Fill all required documents completely and accurately with legible print.

Performs any other duties that may be assigned from time to time.