Manager Operations ATM ITM Managed Services

Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.


Summary:

The Manager leads multiple ATM/ITM services and products for Operations/Retail branches across all phases including initiation, execution, monitoring, control and closure for new and existing products and programs.

Education and/or Experience:

• Bachelor's degree or a minimum eight years directly related experience required
• Minimum five years consumer banking/financial services experience require
• Minimum three years people management experience, including direct supervision, performance management, and employee development in an operations or financial services environment required
• Good knowledge of Operations systems and technical hardware (Core System, ATM's, ITM's, Fiserv SCO, Digital Insight, etc.) from a member service, system operations, & retail branch perspective required
• Proficiency in Microsoft Office Suite required
• Project Lifecycle Management (PLM) experience preferred
• Third Party vendor management experience preferred

Job Responsibilities:

• Coordinate and manage end to end ATM/ITM Managed services and initiate roll outs for products
• Ensure projects are completed on time and within budget
• Serve as the primary liaison for all internal business units and vendor project relationship (Fiserv/NCR/etc.)
• Primary point of contact for all communications to internal teams and vendors on initiatives, status updates, delays, implementations, issues/outages, etc.
• Primary lead on requests for proposals, vendor due diligence, and project coordination
• Provide analytics, insights, KPI's and a variety of metrics such as downtime, trend, and health reports for Managed Services Products
• Ensure compliance with Operations risk, Enterprise Risk Management and account for accuracy and settlement processes such as overages, shortages, and individual settlements
• Keep abreast of new and upgraded product functionalities, determine business needs, and manage the upgrade projects through implementation
• Perform other duties as needed upon request by immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives

• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $84,200 - $101,100 annually. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.


All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit


Click here to view: California Privacy Notice


#LI-KM