Customer Service Representative

Job Description

Job Description

Benefits:

• Business casual attire atmosphere
• Excellent training and support
• Professional small office with a friendly touch
• Work during traditional business hours
• Earn competitive pay
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

About RoofServ  

RoofServ is a veteran-owned and veteran-led roofing company serving homeowners and businesses across the Southeast, with locations in Georgia, North Carolina, South Carolina, and Tennessee. We are the only double-certified roofer in Georgia carrying both GAF Master Elite and Owens Corning Platinum Preferred status. That puts us in the top 2% of roofing contractors in the country. We are also GAF commercial certified. 

From the first inspection to the final nail, we take the stress out of roofing. We tell customers straight what their roof needs, put it in writing, and stand behind it. When you join RoofServ, you join a team that holds itself to that standard on every job. 

Job Overview  

We are seeking a professional, customer-focused Customer Service Representative to join our team. You will be the first point of contact for our clients, managing inquiries, scheduling appointments, and helping ensure every customer has a positive experience with RoofServ. 

What You Will Do  

• Answer customer phone calls and respond to emails in a professional and courteous manner 
• Schedule roof inspections, estimates, and service appointments 
• Document customer information accurately in our system 
• Address customer concerns and complaints promptly and professionally 
• Coordinate with field teams and management to resolve customer issues 
• Provide quotes and pricing information to potential customers 
• Follow up with customers regarding project status and satisfaction 
• Support accounts receivable by monitoring customer balances, sending invoices and payment reminders, and maintaining accurate collection notes 
• Contact customers regarding past-due balances, answer billing questions, and coordinate with management to resolve payment issues or disputes 
• Maintain current knowledge of roofing services, products, and pricing 

Required Qualifications  

• At least 1 year of customer service experience; roofing or construction experience is a plus 
• Strong communication and interpersonal skills 
• Ability to multitask and manage a busy schedule 
• Proficiency with computer systems and basic software 
• Professional phone manner 
• Comfort discussing invoices and outstanding balances with customers in a courteous, professional, and persistent manner 
• Strong problem-solving ability and patience with customers 

Preferred Qualifications  

• Experience in the roofing or construction industry 
• Knowledge of roofing materials and services 
• Experience with scheduling software or CRM systems 
• Previous accounts receivable, billing, or collections experience 

Compensation and Benefits  

• Competitive base salary and bonus plan 
• Health insurance 
• 401(k) with company matching 
• Paid time off 
• On-the-job training and professional development assistance 
• Best-in-class technology resources 
• A critical role in a fast-growing company