Store Manager

Job Description Dogtopia is seeking a hardworking, organized, and self-motivated Store Manager for busy dog daycare. The Store Manager is responsible for maintaining accountability and safety for a team of up to 15 employees and a group of up to 100 customer dogs. We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required. Primary functions include but are not limited to: Upholding and setting the example for our company values Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system Successful interviewing and hiring of team members Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews Overseeing the maintenance of store social media presence Maintaining and monitoring store supply levels and budgeting Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members Benefits include: Free Dog Daycare: one dog per shift - must meet all daycare requirements Retail Discount Paid Vacation Medical, Vision and Dental insurance Qualifications Successful candidates should: Have a minimum of three years of direct management experience of a team of 15 or more employees Have a genuine affinity for dogs; they are the center of our business! We do not breed discriminate so if you have a fear of certain dogs, this is not a good fit Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required Be proficient in Microsoft Office including Excel Possess strong verbal communication skills and the ability to train and develop teams Possess strong skills in organization, multi-tasking, and maintaining oversight Must be at least 18 years of age! Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Dogtopia of Herndon