Senior Program Manager (GCC Operate Phase)

Senior Program Manager - Global Capabilities Center (Operate Phase)

This role requires a four day on site, one remote hybrid work schedule in one of the following organizational hubs:

• Johnston, RI
• Phoenix, AZ
• Westwood or Medford, MA
• Plano, TX
• Iselin, NJ
• Pittsburgh, PA
• Franklin, TN
• Cleveland, OH
• Chicago, IL

Role Focus: GCC Operate Phase Program Oversight

The Senior Program Manager for GCC Operate Phase is responsible for ensuring the ongoing consistency, and operational maturity of Citizens Global Capability Center for the Operate phase. This role is responsible for the end-to-end program governance, buildout, and operational oversight of the Operate Phase within the Global Capability Center (GCC). This role partners closely with enable the broader GCC and enterprise global strategy. The Operate Phase focuses on stabilizing and scaling operations by implementing the full global operating model, ensuring consistent service delivery, and meeting defined SLAs and KPIs. This phase includes end-to-end talent management, governance oversight, vendor management, and execution of core support functions. It also drives continuous improvement.

Key Responsibilities:

• Operate phase Program Leadership
• Cross-Functional Stakeholder Management
• Transformation & Continuous Improvement
• Financial & Resource Management

Required Qualifications:

• Experience
• Skills & Competencies

Hours and Schedule

40 hours per week Monday through Friday

Pay Transparency

The salary range for this position is $175,000 to $250,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits

Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

Required Skills

• Agility
• Budget Management
• Budgeting
• Change Management
• Collaborating
• Cross-Functional Collaboration
• Customer-Centricity
• Decision Quality
• Empowering Others
• Industry Insight
• Innovation
• International Project Management
• Optimizing People Productivity
• Organizational Project Management
• Project Controlling and Reporting
• Project Integration Management
• Project Management Office
• Project Scheduling
• Regulatory Compliance
• Valuing Diversity and Inclusion

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47772
• Job Category Technology
• Posting Date 06/29/2026, 07:48 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations One Citizens Bank Way, Johnston, RI, 02919, US 200 Public Square, Suite 3750, Cleveland, OH, 44114-2321, US 1701 Cochran Road, Pittsburgh, PA, 15220, US 10 S Wacker Drive, Chicago, IL, 60606, US 6100 Tower Circle, Franklin, TN, 37067, US 3420 E. Shea Blvd, Suite 200, Phoenix, AZ, 85028-3348, US 101 Wood Avenue South, Iselin, NJ, 08830, US 5908 Headquarters Dr., Plano, TX, 75024, US 200 Station Drive, Westwood, MA, 02090, US
• Working Hours 40
• Career Site Category Technology