Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Product Manager - Voice

JPMorgan Chase Bank, N.A.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.


You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Voice Business Management Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

  • Develops a product strategy and product vision that delivers value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition such as Product vision, development, execution, risk management, and business growth targets
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Manage discovery efforts and market research to uncover customer solutions and integrate them into the solution interaction management strategies
  • Collaborate with cross-functional teams and products to plan and lead product initiatives, fostering a culture of teamwork and partnership to achieve shared goals
  • Build and maintain strong relationships with stakeholders, action as a trusted advisor and success enabler
  • Own the product performance, ensuring accountability and reliability in achieving business objectives and compiling "wins" for the organization
  • Monitor the market trends, conduct competitive analysis, and identify opportunities for product differentiation
  • Develop innovative concepts and manage experimentation inclusive of solutions and services that streamline the customer journey, improve specialist targeting, and delivers efficiency
  • Develop presentations and communication strategies for consumption across multiple levels of the organization, from Executive Leadership to Front Line Workforce Team Members
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • 10+ years of experience in interaction management, call routing, call flow design and configuration strategies
  • Core understanding of Amazon Connect Cloud Contact Center Solutions & Services, with advanced knowledge specific to design enablement, configuration management, customer journeys and queue & specialist targeting.
  • Expertise in client and customer relationship management, with the ability to easily build rapport and focus on customer needs
  • Experience driving change within organizations and managing stakeholders across multiple functions
  • Background in business and technology architecture discipline
  • Strong competencies in communications, presentation development, functional and comparative analysis and financial modeling
  • Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both
Preferred qualifications, capabilities, and skills
  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Strong analytical and problem-solving skills with a keen attention to detail

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Product Manager - Voice in Columbus, OH vacancy
  • $230k - $250k

     ...Reports To: Director of Product Management Location: Remote US Compensation Range: $230,000 to $250,000 base, plus bonus and equity...  ...inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.... 
    Suggested
    Remote work
    Worldwide
    Home office

    Huntress

    Columbus, OH
    15 days ago
  • $159.6k - $287.4k

     ...between deep technical architecture and product strategy? Come join our Cloud Technology...  ...best As a Principal Technical Product Manager, this role bridges business and technical...  ...the value of technical solutions as the voice of product development teams. Negotiating... 
    Suggested
    Work experience placement
    Work at office

    Akamai

    Columbus, OH
    1 day ago
  •  ...Product Owner (Healthcare) Our healthcare client is seeking an experienced Product Owner...  .... This individual will serve as the voice of the customer, partnering closely with...  ...in Agile product delivery, stakeholder management, and healthcare environments, with the ability... 
    Suggested

    Apex Systems

    Columbus, OH
    3 days ago
  • $132.5k - $338.3k

     ...group. Within Song, our Design & Digital Products practice helps iconic brands reinvent...  ...specialists in Product Design, Product Management, Engineering, Experience Design, Immersive...  ...relationships, stepping in as the decisive voice on high-stakes engagements and... 
    Suggested
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Columbus, OH
    5 days ago
  •  ...Sr. Product Manager Modern datacenters live or die by the out-of-band path. When something goes sideways - a kernel panic, a misconfigured...  ...rates, segment economics - not opinions. Be the customer voice in the room. Spend real time with datacenter operators, MSPs,... 
    Suggested
    Temporary work
    Live in
    Remote work
    Shift work

    Vertiv Holdings

    Columbus, OH
    2 days ago
  • $97.2k - $150k

     ...Hill Higher Education is seeking a Sr. Product Owner, AI Authoring Systems to join its...  ...growth. Lead evaluation, selection, and management of AI technology partners and vendors,...  ...continuous improvement. Serve as the voice of the customer within the authoring... 
    Remote work
    Worldwide

    McGraw-Hill Education

    Columbus, OH
    3 days ago
  •  ...Qualifications 8-10 years of product management experience Bachelor’s degree in Engineering, Business, or a related field or equivalent experience...  ...are established for new and evolving products. Collect voice of customers and share with global product teams to support roadmap... 

    Insight Global

    Columbus, OH
    4 days ago
  • $94.9k - $122.04k

     ...healthcare providers. By bringing a modern product mindset to commercial healthcare...  ...specialty practices. Summary As a Product Manager for Advanced Practice Analytics (APA)...  ...technical sustainability. Amplify the Voice of the Customer (VOC): Partner with community... 
    Contract work
    Temporary work
    Local area
    Immediate start
    Flexible hours

    Cardinal Health

    Columbus, OH
    3 days ago
  • $100.71k - $157.63k

    The Bank Products and Services group provides a bank-wide product and services framework that...  ...and operating model. As a Data Product Manager, you will lead and inspire cross-functional...  ...multiple careers here and having their voices heard. UMB and its affiliates are committed... 
    Work experience placement
    Work at office
    Local area
    Remote work
    Flexible hours

    UMB Bank

    Columbus, OH
    1 day ago
  •  ...Product Manager - ISO Insulation Requisition ID: 16590 Location: TN, USSC, USNJ, USNH, USIL, USIA, USME, USMD, USAK, USPA, USTX, USNY...  ...external champion for ISO, leveraging customer research and Voice of Customer (VoC) techniques to ensure our insulation solutions... 
    Full time
    For contractors
    Local area
    Remote work
    Flexible hours

    Amrize

    Columbus, OH
    1 day ago
  • $193.2k - $227k

     ...Type: FullTime Location Type: Remote Department Product Compensation: $193.2K - $227K - Offers Equity At Confluent...  ...Data Streaming Platform. About the Role: As a product manager on the Platform team, you will be responsible for empowering developers... 
    Full time
    Remote work

    Confluent

    Columbus, OH
    3 days ago
  • $282.5k - $339k

     ...Type: FullTime Location Type: Remote Department Product Compensation: $282.5K – $339K • Offers Equity At Confluent...  ...and scale a high-performing growth team: Recruit, mentor, and manage a multidisciplinary team of growth marketers and analysts;... 
    Full time
    Remote work
    Shift work

    Confluent

    Columbus, OH
    2 days ago
  •  ...Head of Product Growth About the Company High-growth, product-led technology company in the digital platform space. Industry...  ...modern tooling, including AI-assisted workflows. Travel Percent Less than 10% Functions ~ Product Management Confidential

    Confidential

    Columbus, OH
    2 days ago
  • You enjoy shaping the future of product innovation as a core leader, driving value for customers...  ...that resonate with clients. As a Product Manager in Digital Products & Channels, you are...  ..., you are responsible for acting as the voice of the customer and developing profitable... 

    JPMorgan Chase

    Columbus, OH
    3 days ago
  • $90k - $115k

     ...learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and...  ...you make an impact? The Web and eCommerce Technical Product Manager will be responsible for gathering business requirements,... 
    Work experience placement
    Remote work

    McGraw-Hill Education

    Columbus, OH
    1 day ago
  •  ...Technical Product Manager Technical systems expert with the ability to scope new product features, market research and estimate jobs to implement said functionality; including resources, hours and skillsets required for end goal. Ideal candidate would have skills in... 

    Samprasoft

    Columbus, OH
    3 days ago
  • We are looking for a talented Agile Product Manager to join our team specializing in Systems/Information Technology for our Corporate organization...  ..., you will make an impact in the following ways: Act as the voice of the customer by deeply understanding customer needs,... 
    Relocation package

    PowerToFly

    Columbus, OH
    2 days ago
  • JPMorgan Chase Bank, N.A. is looking for a Product Manager to join the Cash and Check Product team in Columbus, OH. You will develop strategies...  ...benefits. Join a diverse and inclusive work environment where every voice matters! #J-18808-Ljbffr JPMorgan Chase Bank, N.A.

    JPMorgan Chase Bank, N.A.

    Columbus, OH
    4 days ago
  • $150.94k - $236.39k

    The Bank Products and Services group provides a bank-wide product and services framework that...  .... As the Deposit & Lending Group Product Manager, you will be responsible for driving the...  ...multiple careers here and having their voices heard. UMB and its affiliates are committed... 
    Local area
    Remote work
    Flexible hours

    UMB Bank

    Columbus, OH
    7 days ago
  • $197.4k - $246.8k

     ...addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development... 
    Work experience placement
    Work at office
    Remote work
    Worldwide
    Flexible hours

    Sumitomo Pharma

    Columbus, OH
    1 day ago
  • $100k - $150k

     ...technology, education services, and learning management solutions to education and faith-based...  ...they live, learn and work. The Senior Product Manager for Payment Systems and Fraud...  ...and student experience. Represent the voice of the client in executive forums, providing... 
    Temporary work
    Work at office
    Local area
    Remote work
    Shift work
    3 days per week

    Nelnet

    Columbus, OH
    5 days ago
  • As a Product Manager in Consumer & Community Banking you are an integral part of the team that innovates new product offerings and leads the...  ...cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that... 

    Next Frontier Capital

    Columbus, OH
    9 hours ago
  •  ...together to enhance peoples' lives through our products and presence in the communities in which we operate. The Product Manager is responsible for leading, managing, and...  ...product life cycle, including capturing the voice of the customer across channels and end users... 
    Work at office

    Westlake Chemical

    Columbus, OH
    2 days ago
  • Hot Job Focus on the core content of the job post, removing all extra metadata from the top of the page. Remove hanging information like department, location, job_id, requisition_id, and others. Delete obvious/redundant headers and dive into the important content. Remove...

    Vertiv Holdings

    Westerville, OH
    28 days ago
  • $190k - $240k

     ...healthcare. About the Role We are seeking a Senior Director of Product to lead the Provider Experience Zone -owning the strategy,...  ...Lead, mentor, and grow a high-performing team of Product Managers and UX experts Establish disciplined product operating rhythms... 

    Datavant

    Columbus, OH
    2 days ago
  • $206k - $242k

     ...Type: FullTime Location Type: Remote Department Product Compensation: $206K - $242K - Offers Equity At Confluent...  ...Streaming Platform. About the Role: As a Staff Product Manager in the Kafka Connect team at Confluent, you'll contribute to the... 
    Full time
    Remote work

    Confluent

    Columbus, OH
    5 days ago
  •  ...anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI...  ..., competitive win rates, and market share of voice). Strategic GTM Execution: Drive the end-to-end strategy for AI product launches, including messaging frameworks,... 
    Remote work

    EDB

    Columbus, OH
    1 day ago
  •  ...Product Director in Document & Business Solutions Ignite your passion for product innovation by leading customer-centric development...  ...and engage clients, tackling complex workflow and document management challenges with scalable solutions. Document & Business Solutions... 

    Chase

    Columbus, OH
    3 days ago
  • $102.3k - $147.05k

     ...Because at UKG, your work matters-and so do you. Senior Product Marketing Manager - HCM & Payroll About the Role We're looking for a Product...  ...and synthesize field feedback from Sales and act as the voice of the customer to Product Management Perform... 
    Local area
    Visa sponsorship

    UKG

    Columbus, OH
    9 hours ago
  • $67k - $87.1k

     ...The Product Marketing Manager supports product strategy execution and go‑to‑market (GTM) readiness by translating market insights, customer needs...  ...Execute ongoing structured collection and synthesis of voice‑of‑customer and voice‑of‑field insights to support messaging... 
    Local area
    Remote work

    Cengage Group

    Columbus, OH
    9 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Manager - Voice. Be the first to apply!