Operador/a de Sistemas 24x7 (Teletrabajo)
Grupo NS
Desde Grupo NS buscamos incorporar un/a Operador/a de Sistemas para participar en un proyecto estable en entorno bancario, trabajando en un servicio 24x7 con turnos rotativos y 100% remoto. Funciones Gestión y seguimiento de incidencias mediante herramientas ITSM/ticketing. Atención y resolución de incidencias de primer nivel siguiendo procedimientos y runbooks establecidos. Soporte operativo sobre entornos Windows, Linux, redes, bases de datos y almacenamiento. Gestión de incidencias, peticiones, cambios y problemas bajo metodología ITIL. Escalado de incidencias a equipos N2/N3 cuando sea necesario. Seguimiento de procedimientos y documentación operativa del cliente. Ejecución de tareas básicas de scripting mediante PowerShell y/o Bash. Requisitos Conocimientos de entornos Linux y/o Windows. Experiencia en monitorización y gestión de incidencias mediante herramientas ITSM/ticketing. Capacidad para trabajar siguiendo procedimientos, runbooks y protocolos operativos. Conocimientos básicos de PowerShell y/o Bash. Disponibilidad para trabajar en turnos rotativos 24x7, incluyendo tardes, noches, fines de semana y festivos. Requisitos mínimos Conocimientos de entornos Linux y/o Windows. Experiencia en monitorización y gestión de incidencias mediante herramientas ITSM/ticketing. Capacidad para trabajar siguiendo procedimientos, runbooks y protocolos operativos. Conocimientos básicos de PowerShell y/o Bash. Disponibilidad para trabajar en turnos rotativos 24x7, incluyendo tardes, noches, fines de semana y festivos. #J-18808-Ljbffr Grupo NS
Vacancy posted 5 days ago
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