Medical Receptionist

Job Description

Job Description

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to ensure smooth clinical operations. The Medical Receptionist coordinates communication between patients, medical staff, and external parties, facilitating timely and effective information flow. By managing administrative tasks such as billing, insurance verification, and data entry, the receptionist supports the overall functionality of the medical office. Ultimately, this role contributes significantly to patient satisfaction and the seamless delivery of healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare environment preferred.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and insurance processes.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR software such as Epic, Cerner, or Meditech.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Familiarity with HIPAA compliance and patient privacy regulations.
• Advanced customer service training or experience.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and general information.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Process billing information, collect co-pays, and assist with insurance claims and authorizations.
• Coordinate communication between patients, healthcare providers, and administrative staff to facilitate efficient workflow.
• Manage office supplies and ensure the reception area is organized and welcoming.
• Assist with administrative tasks such as filing, faxing, and preparing patient charts for appointments.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and accurate data handling. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency in EHR systems and office software enables the receptionist to input and retrieve patient information quickly, supporting clinical staff and administrative processes. Attention to detail is critical when verifying insurance information and processing billing to prevent errors and delays. Additionally, problem-solving skills help the receptionist address patient concerns and unexpected scheduling conflicts, maintaining a smooth and professional office environment.