Patient Service Representative - Mark Stebbins Community Center

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! ~ NEW Pay Rates, Same Great Career Growth! ~ Who You Are: Amoskeag Health is seeking two full-time Patient Service Representatives who are organized, professional, and who enjoys interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly. What You'll Do: Greet patients and guests and provide a welcoming first impression. Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines. Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments. Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed. Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances. Coordinate monthly Medical Discount Card renewals and maintain related reports. Manage new patient requests from affiliated agencies and schedule appointments per protocol. Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries. Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol. Notify clinical staff when patients require assistance beyond your scope. Monitor waiting room activity to ensure patient safety. Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed. Complete mandatory safety-related and infection control in-services as designated by management. Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.