Desktop Support Specialist

Job OpportunityJob description:Minimum Qualifications – Education & Prior Job Experience:Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training3+ years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issuesRequired Skills & Experience:3-5 years experienceIT-related desktop and infrastructure hardware and software troubleshootingWork night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT POSITION IN DALLAS – Flex will be 4 days a week 10pm-6am but can be flexible, weekdays, weekends, no set days – no remotePreferred Qualifications – Education & Prior Job Experience:Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/trainingAirline Industry experienceSkills, Licenses, and Certifications: All candidates will need the following:Familiarity with workflow and ITSM tools and ticketing systems is preferredExcellent customer service skills with the ability to interface at all levels of the organizationExcellent verbal and written communication skillsAbility to work independently and perform in a collaborative, team-based environmentLooking for Someone Who:Team player, technically skilled, and customer service orientedPosition and Team:This position will provide operational technical support to IOC users and systemsOnsite technical team that supports 24x7 critical operations