Customer Support Representative

Customer Support Agent

Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once utilizing a new program!

Fully compliant program support, ledger-based accounting to track participant activity, seamless system integrations, omnichannel participant support, easy opt-in/opt-out enrollment. And you get to be the friendly voice that makes it all make sense.

As a support agent, you'll manage both inbound and outbound calls (about 6070 inbound calls per day), helping participants with:

• Elections and enrollment
• Payment processing questions
• General prescription payment plan support
• Online account assistance
• Updating member information

We're looking for someone who is friendly, confident, and professional on the phone, goal-driven and detail-oriented, comfortable multitasking, able to follow client and company guidelines precisely. Familiarity with HIPAA is a plus, and bilingual candidates are strongly encouraged to apply.

We love candidates with backgrounds in contact centers, healthcare, hospitality, retail, and food service. If you've ever handled customers under pressure you're already ahead!

Preferred qualifications include typing at least 20 WPM, clear and confident communication, the ability to think on your feet and stay calm under pressure, bringing positive energy and a problem-solving mindset, flexibility to work evenings and weekends as scheduled.

Clear communication and accurate account notes, proper caller verification before discussing details, a helpful, patient, and solutions-focused approach, consistent adherence to HIPAA and call standards.

You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience all while sharpening your customer service skills.