Manager, University Business Services

Manager, University Business Services

Manager, University Business Services University Business Services (UBS) Georgia State University University Business Services (UBS) is a centralized department within the Division of Finance and Administration dedicated to delivering efficient, customer-focused administrative and financial services to the university community. As part of the Streamlined Personalized Administrative Services Experience (SPASE) initiative, UBS serves as a one-stop service center supporting students, faculty, staff, and campus partners. UBS integrates key front-facing services including cashiering, parking and transportation support, PantherCard and PantherCash services, onboarding assistance, and payroll support. The department is committed to providing accurate, timely, and consistent service delivery while upholding strong financial controls, regulatory compliance, and a high standard of customer experience. Through a collaborative, team-based approach and a structured career ladder, University Business Services promotes operational excellence, cross-functional expertise, and professional growth, ensuring the university community receives streamlined and responsive support across essential administrative services.

We are seeking qualified candidates for the position of Business Services Specialist I, an entry-level front-line role responsible for delivering in-person and virtual customer service across multiple campus locations and service channels.

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship.

A rapidly growing center within an academic setting.

This position provides leadership and operational oversight for the daily customer service functions of University Business Services, including the multiple campus operations and virtual service channels. This position directly supervises Business Services Specialists (I's, II's, II's (lead) ensuring efficient, accurate, and customer-focused delivery of administrative services such as cashiering, parking, PantherCard operations, onboarding, and payroll support. The Manager, University Business Services is responsible for operational workflow management, financial controls, staffing, training, performance management, and policy compliance. This role collaborates closely with the Director of University Business Services to develop and implement departmental service strategies, process improvements, and reporting protocols, while ensuring alignment with university financial, administrative, and regulatory policies.

Operational Management & Primary Area Oversight 30% Serve as one of three Business Services Managers who collectively share responsibility for UBS operations across Georgia State University's six campuses and virtual service channels. Provide primary operational leadership for the position's assigned area of focus, with this position primarily responsible for virtual and back-office service delivery. Monitor workflows, staffing, customer demand, service quality, transaction activity, and operational performance. Collaborate with the other Business Services Managers to coordinate resources and maintain consistent service delivery across the department.

Personnel Supervision & Workforce Coordination 25% Directly supervise assigned Business Services Specialists and provide day-to-day leadership, scheduling, coaching, training, performance evaluations, and corrective action, as appropriate. Coordinate staffing coverage, cross-training, workload distribution, and employee assignments with the other Business Services Managers. Promote accountability, teamwork, professional development, and a customer-focused work environment.

Financial & Operational Oversight 15% Review, approve, and monitor assigned financial and operational processes, including cashiering, departmental deposits, petty cash, imprest funds, reconciliations, PantherCard/PantherCash, parking and transportation transactions, and other UBS activities. Ensure compliance with university cash-handling requirements, internal controls, audit requirements, and financial procedures. Research discrepancies and coordinate corrective actions.

Shared Campus, Back-Office & Virtual Service Management 10% Collaborate with the other Business Services Managers to support operations outside the position's primary area of focus, including campus coverage, ServiceNow help tickets, virtual customer inquiries, transaction follow-up, escalations, and other back-office workloads. Assist with balancing and redistributing work and staffing resources across campuses and service channels based on customer demand, service volumes, staffing levels, and departmental priorities.

Process Development & Service Improvement 10% Identify and implement opportunities to improve workflows, standardize processes across campuses and service channels, strengthen internal controls, and enhance the customer experience. Develop and maintain standard operating procedures, training materials, knowledge resources, and operational standards. Participate in technology, workflow, and service improvement initiatives supporting the UBS shared-services model.

Customer Service, Escalations & Campus Partnerships 5% Serve as a managerial escalation point for complex or sensitive customer inquiries and service concerns. Research and resolve service issues, exceptions, and matters requiring managerial review. Coordinate with appropriate university departments and subject-matter experts when specialized assistance is required and support consistent customer service standards across UBS locations and service channels.

Reporting, Analytics & Other Duties 5% Review and analyze ServiceNow activity, customer volume, transaction data, customer feedback, and other operational performance measures to identify trends and support staffing, workload, and service-delivery decisions. Provide reports and recommendations to the Director and perform other related duties and special assignments in support of departmental and university goals.

Preferred Requirements: Ability to impose established policies, procedures, and guidelines to complete assigned tasks. Demonstrated ability to provide customer service in a high-volume environment. Ability to perform advanced financial transactions with accuracy and attention to detail. Effective oral and written communication skills. Experience in a higher education, public sector, or shared services environment. Experience processing financial transactions, cashiering, or accounts receivable activities. Familiarity with customer service or case management systems (e.g., ServiceNow or similar platforms). Experience using ID card systems, parking systems, or similar operational platforms. Ability to manage multiple tasks in a fast-paced, customer-facing environment. Working knowledge of Microsoft Office applications or similar tools.

Minimum Hiring Qualifications: Bachelor's degree and two years of supervisory experience; or a combination of education and related experience.

Location: Atlanta Campus Shift: 8:30AM - 5:15PM Salary: $47,500 - $56,900 FLSA Status: Exempt Job Type: Full Time (Benefits Eligible)

Job Posting: 09/09/26, 6:24:21 PM Closing Date: 09/24/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.