Medical Receptionist - Full Time

Medical Receptionist - Full Time

Xpress Wellness Urgent Care Posted a day ago, valid for a month

Andover, KS 67002, US

$17 - $22 per hour

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Summary

• The patient service specialist is responsible for managing front office activities, including patient reception, insurance verification, and data integrity.
• Candidates should have 1-3 years of prior medical office experience and a high school diploma, with an associate's degree preferred.
• The role involves providing excellent customer service, collecting co-pays, and ensuring patient confidentiality following HIPAA guidelines.
• This position requires proficiency in medical coding and billing, as well as knowledge of relevant regulations and common PC applications.
• The salary for this position is competitive and commensurate with experience.

Position Summary: The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times.

Duties and Responsibilities:

• Greets patients in a polite, prompt, and helpful manner.
• Proactively keeps patients informed on delays and expected time to be seen by the provider.
• Consistently provides superior internal and external customer service.
• Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance.
• Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients.
• Maintain proper personnel conduct and confidentiality of patient, staff, and physician information.
• Balances daily charges.
• Ensures that any money received is safeguarded.
• Must have exceptional multi-tasking abilities.
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.

Qualifications:

• Education: High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification: Must obtain and maintain a current certification in BLS.
• Experience: 1-3 years prior medical office experience is preferred.
• Skills: Understanding of medical coding and billing. Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others. Competent with common PC applications including Internet, Email, and Microsoft Office. Ability to supervise, train, and evaluate new and current provider staff.
• Working Conditions: May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations and interruptions. Occasionally subjected to irregular hours. Occasional pressure due to a fast-paced environment. The position may require lifting, carrying, or pushing equipment or patients.