Guest Services Associate

Job Description

Job Description

The Katz JCC, a vibrant non-profit community center, seeks a part time Guest Services Associate to provide welcoming friendly service to all guests and members of the JCC in person, over the phone and with use of technology via LIVE chat.

The Guest Services Associate is the main point of contact to all entering and inquiring about the JCC. Associate must be able to multitask in a busy environment in a friendly welcoming manner.

Flexibility in availability as needed, including early AM, PM, and weekends on a rotating basis.

Primary Responsibilities

• Ensure that all COVID-19 rules and regulations are adhered to with regards to waivers, masks, health checks and social distancing of guests and member upon entry to the facility.
• Provide superior customer service to both guests and members of the JCC as a whole
• Maintain records with respect to the JCC such as membership changes, cancellations, membership sales, prospective members and guest passes.
• Main switchboard operator for the JCC and all Federation agencies. Must maintain friendly demeanor and maintain awareness of all activities occurring on campus.
• Provide friendly, informative tours to inquiring community members and be able to close the sale of prospective members. 
• Greet and maintain ongoing communication with all members for the JCC engaging in regular communication in a friendly outgoing manner.
• Assist with monitoring the JCC Spas such as desk coverage, water testing of whirlpools, amenity refills, water station refills and other duties assigned as necessary.
• Monitor access to the imaginarium on nights and weekends. 
• Welcome and assist members/visitors with appointments located throughout the facility and direct visitors as necessary.
• Learn and become fluent with our Guest Services software – Daxko Operations and Daxko Engage.
• Assist with LIVE Chat - assisting guests and members with information from our website link.
• Ability to work with Microsoft Office for email access, scheduling and membership data entry.
• Assist with specialty sales events and open houses as scheduled.
• Report unclean conditions, safety hazards and malfunctioning equipment to Mgmt. and Sodexo Mgmt.
• Assist in the promotion of agency wide programs to ensure the productive, effective and efficient operation of the Agency.
• Consistently review all happenings of the JCC so that you can share important information with our membership.
• Additional responsibilities may be added periodically based upon the needs of the Fitness and Wellness Department and of the Katz JCC.
• It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information

Qualifications:

1. Friendly outgoing personality
2. Proven customer service (communication) skills
3. First Aid and CPR / AED certifications preferred
4. Ability to work well with others toward common goal
5. Computer skills in Microsoft Office – Outlook, Word, Excel, Teams
6. Ability to work in multiple computer programs -Daxko and GroupEx Pro

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.

The Federation participates in the E-Verify program.

The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE