Appliance and Consumer Electronics Technician

Electronic Restoration Services (ERS) Technician Electronic Restoration Services (ERS) is a disaster restoration company specializing in the restoration of consumer electronics and appliances. The Technician will perform restoration on a wide range of electronics and appliances, and will be certified to drive the company box truck by passing a DOT physical so they can pick up and deliver equipment. Responsibilities On‑site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage. Inventory, remove, and transport electronics and appliances from the insured’s home or business. Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired. Test, clean, restore, and re‑assemble electronics to pre‑loss condition. Deliver and reinstall appliances and consumer electronics within the insured home or business. Able to travel for up to two weeks for corporate training if needed. Comfortable being on‑call for immediate deployment to job sites during nights or weekends. Qualifications Fantastic customer service skills and ability to interact one‑on‑one with customers in their homes. Capable of de‑escalating tense situations with customers. High School Diploma or equivalent. Associate’s Degree or higher is a plus. Valid driver’s license with a satisfactory driving record. Ability to safely drive company vehicles to job sites. Ability to work efficiently and effectively in a team environment. Professional, neat, and clean appearance. Exceptional verbal and written communication skills. Working knowledge of basic PC and iPad operations. Strengths in multi‑tasking and prioritizing. Attention to detail and accuracy. Ability to lift up to 75 pounds. Successfully complete a pre‑employment drug screen and criminal background check. Pass the DOT physical. Additional Responsibilities Report to work at scheduled times. Be available for non‑scheduled work requirements including nights, weekends, and holidays. Maintain appearance and demeanor representative of the ERS image. Cooperate with direct supervision and perform duties assigned by supervisors. Cooperate with other service technicians and perform duties assigned. Inspect own work and ensure it is complete, thorough, and will pass ERS quality standards. Report all injuries immediately; injured workers requiring more than first aid treatment must immediately be seen by a physician or clinic. Attend and participate in all staff meetings as requested. Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement, and actively participate in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction. Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures. Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures. Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form. Document all job activity using the proper forms and by filling them out completely and legibly. Keep job or customer files neat, organized, and secure, and keep their contents confidential. Sign the Service Technician’s schedule or Time Card (daily or weekly). Participate in ongoing training programs sponsored by the company and/or affiliated organizations and be able to travel for the initial training program. Demonstrate competency in the knowledge and skills required for the position by successfully passing exams needed to obtain trade‑specific certifications. Fulfill all service technician essential functions. Fulfill all other duties and responsibilities assigned by the company. Compensation 27,000–35,000 per year with bonus and commission opportunities. #J-18808-Ljbffr Prism Specialties