Portfolio Associate

Be the Connection Behind Every BMW Journey!Do you love creating memorable experiences, building genuine relationships, and making people feel valued? Are you the type of person who remembers the little details, enjoys connecting with customers, and thrives on creating moments that make people smile?We’re looking for a Portfolio Associate to join our BMW team and become the friendly face behind our customers’ ownership journey. This role is all about keeping our BMW family connected — from the first mile to the next exciting adventure.You’ll help customers stay engaged, informed, and excited about their BMW experience while creating lasting relationships that keep them coming back for years to come.What You’ll Be DoingOwn the customer journey by managing the entire portfolio, including lease-end opportunities, retail customers, Certified Pre-Owned (CPO) expirations, equity positions, warranty milestones, and maintenance reminders.Be the trusted BMW connection by reaching out, checking in, and creating meaningful conversations with our valued clients.Help drive customer loyalty and achieve our 68% loyalty goal by delivering an experience customers can’t wait to return to.Guide customers through lease returns and inspections with confidence, professionalism, and a smile.Deliver vehicles and paperwork, as needed, ensuring every handoff feels like a BMW moment.Jump in and support the Sales Team when needed, including vacations, illnesses, and busy seasons.Partner with the Business Office by assisting with paperwork, customer documents, and administrative tasks.Keep customer information updated and organized using dealership systems and CRM tools.Spot opportunities to create repeat customers, referrals, and lifelong BMW enthusiasts.Why You’ll Love Being Part of Our TeamAt our BMW dealership, we believe great experiences start with great people. When you join our team, you become part of a culture built on teamwork, growth, recognition, and delivering exceptional experiences for every customer. Health Insurance — supporting your health and well-being.Dental & Vision Insurance — helping you and your family stay covered.️ Accident & Disability Insurance — providing added peace of mind when you need it most. Company-Paid Life Insurance — valuable protection at no cost to you.️ Company-Paid Accidental Death & Dismemberment (AD&D) Insurance — additional security for you and your loved ones.️ Paid Time Off & Sick Time — because balance matters.401(k) Retirement Plan — invest in your future and build long-term success.Employee Discounts — enjoy exclusive savings and perks.Employee Vehicle Purchase Program — experience the excitement of BMW ownership.Customer Referral Program — share the BMW experience with friends and family and earn cash rewards when your referral purchases a vehicle from us.Career Growth & Advancement Opportunities — your future has room to accelerate.Employee Recognition Programs — your hard work and achievements won’t go unnoticed.Annual Company Events & Team Meetings — connect, celebrate, and be part of something bigger.What Makes You the Perfect Fit?Automotive experience preferred — experience in automotive sales, customer service, or luxury retail is a plus!You’re outgoing, positive, and genuinely enjoy helping people.You know how to create conversations that build trust and lasting relationships.You thrive in a fast-paced environment and enjoy staying engaged, organized, and productive.You’re organized, dependable, and take pride in following through.You bring energy, enthusiasm, and a “make it happen” attitude.You’re self-motivated and goal-oriented with strong follow-up habits that keep customers connected.️ You appreciate luxury, attention to detail, and the experience behind the BMW brand.Bilingual skills are preferred and valued in creating exceptional customer connections.You have a valid driver’s license with a clean Motor Vehicle Record (MVR).Most importantly — you have the personality, passion, and drive to create BMW customers for life!Compensation$80,000 – $175,000 annually (depending on experience) + performance opportunitiesReady to Shift Your Career Into High Gear? ️If you’re energetic, people-focused, and ready to create unforgettable BMW experiences, we want to meet you!Join our team and help us create BMW customers for life! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr